Veteran Pest Solutions

Akron, OH

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About this pro

How does your business stand out?

We have an exceptional talent for attention to detail in the pest control services. Customers are always educated and advised of any environmental recommendations that need remedied in order to eradicate pests, not just control them! Hire a veteran; hire a pest pro! We are a family owned and veteran operated business. We maybe small but we pack a punch in the pest control services industry in Northeast Ohio! We use only the safest and best products that professionals can buy. We attend annual training seminars thru The Ohio State University General Pest Control (Residential, Industrial and Commercial) Bed Bug Eradication Rodents and Wildlife Termites Wood Destroying Insect Inspections for Real Estate Transactions

What do you enjoy about the work you do?

We enjoy relieving customers of unwanted pests that can run amuck in your home or business -- from biting insects to wood destroying insects, pantry pests, rodents, and much more. We take pride in finding a solution to the problem instead of just putting a Band-Aid on a situation. We also provide small home repairs and/or preparation for pest/bed bug removal for the elderly or handicap persons!
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Location

Akron, OH 44307

Background check

Complete

Years in business

4

Number of employees

3

Times hired on Thumbtack

195

Reviews

77 Reviews
  • Thumbtack Customer Jul 31, 2017
    .
  • Lisa D. Jul 11, 2017
    Bed Bug Extermination
    Verified Review
    Very prompt, professional, and quick response to questions. Communicated very well. Great price and my bugs are gone the first time around.
  • Sarah I. Jun 12, 2017
    Termite Inspection
    Verified Review
    We were able to get them to come out on short notice to complete a required termite inspection needed for a loan. Were also reasonably priced compared to other companies we quoted.
  • Kallie B. Jun 1, 2017
    Termite Control Services
    Verified Review
    Extremely helpful and willing to work with our not so easy schedule.
  • Alex M. May 20, 2017
    Rodent Removal
    Verified Review
    He was responsive to my concerns, and did what was necessary to make it right.
  • Tabatha D. May 7, 2017
    Bed Bug Extermination
    Verified Review
    Very knowledgeable
  • Beth B. Apr 27, 2017
    Bed Bug Extermination
    Verified Review
    Best Bug Killer in Town
    Before he came he gave me a detailed checklist of the things I needed to do prior to his visit. He communicated with me not only via email but also through text and was always very responsive and informative. I recommend highly! He was kind and thorough.
  • DWAYNE B. Apr 27, 2017
    Bed Bug Extermination
    Verified Review
    Had an appointment with Veteran Pest Solution they never sent me the prep instructions so I contracted with another company. The person that I initially spoke to seemed disappointed that I scheduled my appointment several weeks out when I spoke to him. When he did send me an e-mail when he contacted me to confirm the appointment his words were " I should have contacted them when I did not receive the instructions that he promised
    John F. May 1, 2017

    We're always happy to help anyone with anything at anytime. We didn't receive further communication in regards to this from you sir. Our apologies that you didn't hire the best bed bug services in northeast Ohio due to a technical issue that could've been easily mitigated. Our email records show that we sent you the prep instructions. We have never had an issue otherwise. We have a great track record here. But it would be impeccable if we didn't have competitors. Please let us know if we can help you at all in the future!

  • Denise B. Mar 24, 2017
    Bed Bug Extermination
    Verified Review
    Lifesavers
    Only been week one..so far so good. If review would have been a couple weeks out I would've given 5 stars. A big weight has been lifted off of my shoulders and bed lol..will be making appt for 2nd week. Glad i found these guys..they are lifesavers.
  • Kathleen J. Mar 14, 2017
    Bed Bug Extermination
    Verified Review
    Exterminating service
    Great job, very polite and professional!
  • Carl B. Jan 21, 2017
    Pest Control Services
    Verified Review
    Mouse hunter
    Helped us to eradicate mice
  • Charlene H. Jan 21, 2017
    Bed Bug Extermination
    Verified Review
    Bed bug extermination
    Very professional and knowledgeable. Was able to come out the following day to get the extermination done in the timely manner I wanted. I am satisfied with the extermination thus far in another week or so I'll be getting my second treatment.
  • Rachel S. Nov 23, 2016
    Pest Control Services
    Verified Review
    Courteous, professional, and knowledgeable
    These guys were great! They were prompt to let me know what time they would arrive and performed a thorough inspection. After asking me a bunch of questions that I hadn't even thought of, we determined that my pest problem was not something I had anticipated and could probably be cleared up on my own. However, I definitely plan on giving them a call in the spring to take care of my yellow jacket problem!
  • Cristal V. Nov 23, 2016
    Bed Bug Extermination
    Verified Review
    Excellent Job
    John did an excellent job not only taking care of our pest problem but educating us about the pests we had. He was professional and thorough.
  • Shakita D. Nov 20, 2016
    Bed Bug Extermination
    Verified Review
    Veterans Pest Control ☆☆☆☆☆
    I Highly Recommend Veteran Pest Solutions..Heart Of Gold..I Support Veterans 100% .I Appreciate What They Do For Our Country ♡ We Are In Mid Process Of Eradication..Great Personality and Very Educated.Veterans Tend To Be Detailed and Thorough, and What I Expected Was Exactly What I Got.Fast Response and On Time!! Love It!! --S.Doctor♡
  • Stacey A. Nov 16, 2016
    Rodent Removal
    Verified Review
    Mice!!!!!!
    John visited my home and gave me a thorough lesson on the life of mice. He walked the grounds and found areas of entrance for those critters. He placed stations of bait, and will return and reexamine the situation. He arrived later than scheduled, BUT I was notified prior, which was acceptable in my book. Thank you !!!!
  • Winifred H. Nov 9, 2016
    Bed Bug Extermination
    Verified Review
    We would definitely hire them again - if needed.
    Although we are not finished with this project we are very happy with their response time, their professionalism and how they communicated with us.
  • Mark B. Oct 11, 2016
    Bed Bug Extermination
    Verified Review
    very satisfied
    The problem was bed bugs in my basement area. The technician was very knowledgeable and explained the entire process and answered all my questions. I would strongly recommend this company.
  • Greg G. Oct 1, 2016
    Bed Bug Extermination
    Verified Review
    Satisfied customer
    John took the time to listen and answered all of my questions. I am quite satisfied with the job and would recommend him without hesitation.
  • Chris G. Sep 26, 2016
    Pest Control Services
    Verified Review
    Good service for a good price
    Prompt response, good explanation of services, spiders are gone!
  • Mary K. Sep 9, 2016
    Bed Bug Extermination
    Verified Review
    xx
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  • Gary D. Sep 6, 2016
    Termite and Pest Inspection
    Verified Review
    Need it in a hurray
    This guy was great. Did not take long, found a problem, we did not know about, cured the problem, gave us a great price and finally got me the paperwork I needed within a day. You will love this guy
  • Steven W. Sep 4, 2016
    Bed Bug Extermination
    Verified Review
    Great service
  • Sylvia D. Aug 31, 2016
    Bed Bug Extermination
    Verified Review
    He was quick at answering phone calls. Loved that we could communicate through text. Answered any questions I had even after his visit. Would definitely refer to a friend. Was able to come to my house two days after I contacted him about my bug situation.
  • Quintin G. Aug 30, 2016
    Bed Bug Extermination
    Verified Review
    John was very professional and everything he said he did would use him again
  • Frances G. Aug 26, 2016
    Bee or Wasp Removal
    Verified Review
    They listened to my concerns as a landlord and didn't rush me off the phone. They kept in great contact via email/text because of inclement weather rescheduling were very reasonable with costs(offered good options for bee removal & other pest issues that I'd been ignoring), so I opted for a one year care plan. Highly recommended
  • Kim H. Aug 21, 2016
    Pest Control Services
    Verified Review
    Very professional, John was extremely knowledgeable and friendly, called me back right away, was able to do the job the next day, was actually early and discreet, did a great job, my daughter hasn't seen a bug yet and he's only done 1 treatment so far, plus he guarantees his work for a year, his reviews say it all, look no further, this is your guy!
  • Maria R. Jul 29, 2016
    Pest Control Services
    Verified Review
    John himself came out. I explained to him the pest problem, and even though he had other clients that day, he made it his business to come out to my home to check out my pest problem. He was very knowledgeable and thorough. Thank goodness there were no pests, but just the same he offered his services if there should be in the future. I most definitely will be giving him phone calls if I ever foresee pest problems in the future. I've already been recommending his services to other family members and friends!!!
  • Tori C. Jul 26, 2016
    Bed Bug Extermination
    Verified Review
    John was extremely knowledgeable and helpful. He treated our problem and gave us some needed peace of mind. I highly recommend his company.
  • Johnita S. Jul 19, 2016
    Bed Bug Extermination
    Verified Review
    Bedbug extermination John was AWESOME!!!! He was very knowledgeable and took the time to answer all my questions. It's been 5days and I haven't seen any bugs!!! I'm praying this will be the end. The price and warranty is AMAZING!!!!
  • Ken H. Jul 11, 2016
    Bed Bug Extermination
    Verified Review
    We had bedbugs,unfortunately. Just a few. John did a great job explaining the procedure. Very personable and polite and professional. The only complaint I had was that he didn't let me know all the furniture and beds would be standing on end! Would have been nice to know what to expect to make sure I could get stuff put back.
    John F. Jul 14, 2016

    Hello Ken. We apologize that our procedure was unclear. We want to ensure that our treatment is as effective as it can be. Sometimes we have to allow the furniture to dry a certain way. We will take your feedback and note it for our future work. We are also putting together a paper on what to expect. Thank you!

  • Debbie S. Jul 8, 2016
    Pest Control Services
    Verified Review
    I showed interest on Thumbtack and called them twice. No response. I cant imagine they are reliable if they cant return a phone call and I cant imagine why they are on thumbtack if they arent interested in new business. Very disappointed. I was impressed and even motivated because I would give my business to any veteran whenever possible, apparently not the best choice here.
    John F. Jul 14, 2016

    Hello Debbie. We did not see where you have hired us to do the work. We very carefully choose the quotes we put in and who hires us. We also do not have you on our client list. We apologize if there was a problem reaching us. You may call anytime 330-524-1877 Please leave message and someone will be back with you within an hour. Thank you for your feed back.

  • Terry K. Jul 6, 2016
    Pest Control Services
    Verified Review
    They did a fine job. There was a small issue because the service guy showed up several hours early and the tenant wasn't home. But we re-scheduled and everything was fine after that.
  • Wilmer M. Jun 29, 2016
    Bed Bug Extermination
    Verified Review
    Very satisfied
  • Dan J. Jun 25, 2016
    Pest Control Services
    Verified Review
    Great guy, hard worker.
  • Diane B. Jun 23, 2016
    Pest Control Services
    Verified Review
    John obviously knows about pests. His suggestions about what to do for prevention were above and beyond anything past pest control companies have done. I feel confident my pest problems will be controlled now. He was prompt, knowledgeable and courteous. I would definitely recommend him.
  • Michael B. Jun 20, 2016
    Bed Bug Extermination
    Verified Review
    On time and on budget!
  • Rick R. Jun 15, 2016
    Pest Control Services
    Verified Review
    Pest control. Great service will use again.
  • Sandra G. Jun 14, 2016
    Bed Bug Extermination
    Verified Review
    He was very thorough taking care of our problem.
  • Cathy C. Jun 9, 2016
    Pest Control Services
    Verified Review
    John was very helpful in identifying our pest issues with carpenter bees, and discovered carpenter ants as well in the process of treating our house. He looked over the job site carefully, and treated the house with the selected chemicals. He was considerate in switching out the product to one that would dry clear so as not to leave any visible residue on our dark cedar sided house. We decided to contract with John for quarterly treatments for insects. I have not heard any buzzing since he treated. Thank you, John.
  • Anita S. Jun 8, 2016
    Bed Bug Extermination
    Verified Review
    Very punctual, friendly, and professional... I contacted John about a bed bug problem he had the lowest quote I received after contacted several companies... Im very happy i found him through thumbtack... He did a really good job...
  • Naomi G. Jun 4, 2016
    Bed Bug Extermination
    Verified Review
    The owner John Fitzgibbons is a true professional. He sent me an e mail quote within minutes of my request and I talked to him about 20 minutes that afternoon. He has a wealth of information and experience and I value his willingness to go to ongoing training sessions with Ohio State. He answered all of my questions with care and he and his partner made things very easy for us the day they came. I just wish that more contractors had John's degree of professionalism and kind heart in working with their customers. And, the biggest plus of all, the cost! The service was reasonably priced and they were so thorough! I cannot say enough good things about our experience. Thanks, John!
  • Alexandra W. Jun 2, 2016
    Pest Control Services
    Verified Review
    I am so happy that I chose Veteran Pest Solutions to help us with our annual spider/mosquito issue. John came in with a wealth of knowledge and was more than pleasant to talk to. I can't begin to tell you how excited I am to be able to sit outside this summer without having to worry about the swarms of mosquitoes we're used to!
  • Kim A. May 26, 2016
    Pest Control Services
    Verified Review
    I highly recommend Veteran Pest Solutions. John came out right away and took a good deal of time figuring out what my pest issues were and how to solve them. I recommend getting the package deal from them to take care of all your needs. Don't look any further. Give them a call today and leave your pest and rodent issues to this class act professional business.
  • Derrick M. May 25, 2016
    Pest Control Services
    Verified Review
    Show up on time. Called before and was good at communicating. Professional and explained what the plan was and how to fix it.
  • Josh L. May 24, 2016
    Pest Control Services
    Verified Review
    Phenomenal service. Called in the afternoon, was able to add me on for that same evening, was efficient and professional. Would definitely call them again for any needs.
  • Alisha S. May 16, 2016
    Bed Bug Extermination
    Verified Review
    John was very knowledgeable and even though I didn't have the issue I thought I had he was honest in letting me know and I appreciate that immensely. He even explained what other causes could be for my issues. I will definitely hire him in the future if needed.
  • Haiyan L. May 13, 2016
    Bed Bug Extermination
    Verified Review
  • Gail P. May 9, 2016
    Pest Control Services
    Verified Review
    John was very professional and knowledgeable. Haven't seen an ant since he was here and we've had them for many years! Definitely recommend him!
  • Valerie P. Apr 28, 2016
    Pest Control Services
    Verified Review
  • Brian M. Apr 25, 2016
    Pest Control Services
    Verified Review
    Very good experience.
  • Michael M. Apr 22, 2016
    Rodent and Animal Removal
    Verified Review
    They were what they were supposed to they were supposed to come back in they were supposed to come back in 2 weeks they haven't called or came back and and the bait is not really working and I would appreciate if they came back they would come back.
    John F. May 11, 2016

    I understand your frustration sir. For a rodent follow-up we allow for 2-3 weeks for a follow-up service. During such time it is allowing the mice to become familiar with the stations and start eliminating them. When we did do the follow-up there had been activity in the basement area. We moved the stations around and look forward to returning for another follow-up. This time of year is very busy for us so please have patience. I assure you that our program works. We have many satisfied customers. Have a good one sir!

  • Jackie C. Apr 19, 2016
    Pest Control Services
    Verified Review
    He came and sprayed for spiders. Amazing customer service, fair prices and great knowledge of all kinds of critters. I already recommended him to my family and friends, and we will use him for any issues in the future. Highly recommend!
  • Robert M. Apr 18, 2016
    Pest Control Services
    Verified Review
    John responded quickly with a very reasonable bid. I'm an out-of-state landlord, so I needed someone willing to work with my property manager and the schedules of my tenants. John juggled the needs of myself and my tenants perfectly. Though the initial report from my tenant was of a rodent infestation, John also found and treated signs of German Cockroaches. Attention to detail and going the extra mile are always appreciated when you're far from your property and counting on local professionals to look after it as though it were their own. I wouldn't hesitate to recommend John to others.
  • Nicole H. Apr 14, 2016
    Bed Bug Extermination
    Verified Review
    Thorough and friendly
  • Jose T. Apr 10, 2016
    Bed Bug Extermination
    Verified Review
  • Cornelia M. Apr 9, 2016
    Bed Bug Extermination
    Verified Review
    Very punctual and did an outstanding job.
  • Michael S. Apr 5, 2016
    Pest Control Services
    Verified Review
    Very professional. Really nice guys. Super affordable. They waited more than 10 minutes for me to answer the door before driving off so I didn't have to reschedule just for being in the bathroom at the wrong moment.
  • John S. Mar 25, 2016
    Pest Control Services
    Verified Review
  • Ceaira C. Mar 20, 2016
    Bed Bug Extermination
    Verified Review
    Very professional nd thorough thank you !
  • Jen M. Mar 20, 2016
    Bed Bug Extermination
    Verified Review
    My 16 year old son brought bed bugs in our home. Thank God we weren't infested. I ended up calling John at 4a.m. one morning. He called right back the same day. I was terrified of this situation. Never did I think this would ever happen to me and my family. He ended up coming out the very same day. He made my mind feel a little more at ease. It only took one spray to kill the bugs and their eggs. He did come out 2 weeks later for a second spray. Everything seems to be gone. I think this whole thing has traumatized me a little. Its something that can take over your mind. I know there are no more bugs but I still look through my couch and bed before I sit or sleep on them. Its a mind thing. Overall I would definitely call him again if I needed anything . He is very knowledgeable and definitely worth the phone call . I have his number saved in my personal cell just in case a problem arises again. Thanks John!
  • Alvaro P. Mar 16, 2016
    Bed Bug Extermination
    Verified Review
    Great job, very professional. they took care of the situation and sent me the invoice timely.
  • Pete D. Mar 15, 2016
    Termite and Pest Inspection
    Verified Review
  • David B. Mar 13, 2016
    Pest Control Services
    Verified Review
    On time, very professional and was fantastic in explaining what they were doing and why.
  • Lashonda M. Mar 11, 2016
    Bed Bug Extermination
    Verified Review
    Bed bug inspection
  • Greg C. Feb 21, 2016
    Rodent and Animal Removal
    Verified Review
    Great guy and great service.
  • Audrey B. Feb 20, 2016
    Pest Control Services
    Verified Review
    John was very professional, and informative, his price was fair, and i look forward to a long relationship with his company.
  • Anne R. Feb 9, 2016
    Pest Control Services
    Verified Review
    They were on time, appeared to be thorough and was very pleased with service.
  • Christal M. Jan 27, 2016
    Rodent and Animal Removal
    Verified Review
  • Nakeya J. Jan 26, 2016
    Bed Bug Extermination
    Verified Review
    John is a very nice guy.. Very professional. Havent completed all treatments yet, but im sure he did a great job.
  • Krysten R. Jan 18, 2016
    Bed Bug Extermination
    Verified Review
    Great experience. John did an awesome professional job. After one treatment my bed bug problem was resolved. I will be using him for all year round for mice.
  • Valerie D. Jan 14, 2016
    We were HORRIFIED to discover that our son's room was infested with bed bugs!!! What was even more frightening was the level of the infestation! My husband came across Veteran Pest Solutions via his web research. John, the owner, came the very next day! A leading competitor I had called wasn't able to come until the following week! John informed us what prep work was necessary for him to inspect the home so we were ready upon his arrival. Not only was John on time, but, he was prepared to treat our home that very day upon our consent! It was a nightmare of an experience for us and a HUGE inconvenience but John made the ordeal as painless as possible. He always took our calls (believe me there were plenty) and put our fears to rest. After 3 applications, we are now bed bug free! We highly recommend Veteran Pest Solutions! We found John to be prompt, honest, fair and trustworthy! Good Luck and "Don't let the bed bugs bite!"
  • Gina K. Jan 9, 2016
    We had been dealing with a bedbug infestation for several months,when we called Veteran Pest Pro. Our home was a bit of a challenge, but John maintained a high level of professionalism, and assured us that he could resolve our problem. His company is also very reasonably priced. I would DEFINITELY recommend him!!! Gina K.
  • Tom E. Dec 20, 2015
    Excellant service and great prices! I have used Veteran Pest Pro at 4 of my rental properties and he has taken care of the problems every time. If there are any issues they are resolved quickly. He also works well with the tenants letting them know what needs to be done and what to expect. I highly recommend Veteran Pest Pro!
  • Jim M. Dec 10, 2015
    Job was done right the first time . Professional and knowledgeable.
  • Beth B. Dec 10, 2015
    Highly recommed Veteran Pest Pro Control! Reliable and dependable...
  • Bill W. Dec 10, 2015
    Couldn't have been happier with the professionalism any time Villa Arms motel has used Veterans pest solutions .

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Typically based on size of the home for a start service and follow-ups are free for 60 days. Comes with 1 year warranty. After the first 60 days follow-ups are $100 A start service typically takes an hour to two hours depending on level of infestation. We do have seasonal or annual specials that save money... Annual special contains one free service!
What is your typical process for working with a new customer?
Intake: Name, Address, Phone Number, Best Time to be reached, Pest/mold description Veteran? Senior? Disabled? Public Service Worker i.e. Fire, Police, EMS Any special medical needs of persons in residence during a service, I.E. Breathing apparatus, medications etc...? Special directions to address? *Some pesticide applications require a re-entry threshold of 4 hours* We inspect and verify the unwanted pests, explain the solutions that we provide for them and educate the customers on future prevention.
What education and/or training do you have that relates to your work?
Certified through the State of Ohio: Commercial and Residential Structural Pesticide Applications The Ohio State University Seminars The Ohio State University Online Training Protocols PCT Technicians Handbooks and Testing Bachelors Degree in Environmental Science
How did you get started doing this type of work?
Service Manager of a pest control company took me as an employee and trained me... I knew him from the Marine Corps.
What types of customers have you worked with?
Many, many different types of customers from owners of commercial properties, general managers, industrial site foremen, real estate agencies, condo associations and residential home owners...
Describe a recent project you are fond of. How long did it take?
We help the elderly and disabled folks prepare for bed bug eradication... we recently eradicated an elderly home of bed bugs in approximately 3-4 hours with minimal use of pesticides
What advice would you give a customer looking to hire a provider in your area of work?
Hire someone who does a thorough inspection, and leaves you clearly educated on what the problem is coming from and what the solution will be.
What questions should customers think through before talking to professionals about their project?
Structural Pests: has there been any water damage recently? Bed Bugs: Can I adequately prepare my home for a treatment? Can the pest control company assist with preparation? I have small children and pets, is there any concern using pesticides?