Hired 41 times
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Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Areas needing work
Molding or baseboards,
Hanging pictures or mirrors,
very good jobAug 23, 2017Verified
Chris Russo handled our backup sump pump issues and another job in our house. He is very knowledgeable, fair and honest with his recommendations and pricing. We will use him again and recommend hiring him.Aug 29, 2016Verified
Chris was very professional and very reasonably priced. We liked how Chris explained the whole process he would be using to refinish our deck. Another thing we liked was his constant communication with us. We had some weather issues and he always stayed in contact with letting us know when he would be here and the plan. The results were amazing! It looks like a whole new deck. I highly recommend Russo Remodeling.May 9, 2017Verified
Don't hire this guy. Talks a good game, but simply doesn't deliver. See the photos for the results of the work this "expert" painter performed. We purchased the exact primer and stain that he recommended for our brand new raw entryway and stairs and worked around his schedule and the weather in the fall to accommodate him. These stairs were newly installed cedar and had never been stained....no sanding/stripping was needed. Despite one of the mildest winters in Chicago history, this is what we saw in March...four (4) months after this "professional" guaranteed his work. Now he is refusing to refund our money and/or come back and make it right. He doesn't do the job right and doesn't stand behind his work. BE WARNED!Apr 23, 2017VerifiedRusso Remodeling's reply
It is most disturbing that you updated your original review of me in which you stated, "Great Professional! Great, professional work...Chris' attention to detail and great communications throughout the project were outstanding. Highly recommended." In addition to sending me a hand-written thank you letter. I feel the need to set the record straight regarding your negative comments and what happened to your front entryway; 1.) I used the exact exterior stain that you and your wife asked me to use. As a matter of fact, you told me where I could buy it near your house. It is a stain I normally never use and do not recommend. 2.) You are right, all the cedar wood was new and required nothing but cleaning and pressure washing to remove the residual chemicals (wax) left on the wood from the mill. There is nothing that I did or did not do that caused the damage on your porch to occur. 3.) It is evident from the pictures you posted that you used something with a sharp edge/blade on it and caused the stain to be removed. Additionally, it is also evident in the pictures that whatever was used caused severe scratching and gouging. Enough so that the wood is also damaged. This is a great example for anyone with anything, that is stained, not to use anything to remove snow that will damage the stain or wood. 4.) You state, "this is what we saw in March... four (4) months after this professional guaranteed his work." It pays to be honest. I finished your job in September and you contacted me last week nearly eight (8) months after completing the job. If your statement of four (4) months were true were it would mean I did your job in December...in Chicago... in the middle of winter (April, March, February, January, December). This is not even a possibility. In closing, I cannot be held responsible for choices and actions that others make causing damage to work I have done for them. If I were at fault, I would have no problem addressing and correcting any issues.
Job was done well and on time. Chris is very personable.Aug 3, 2017
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- What should the customer know about your pricing (e.g., discounts, fees)?Each job is it's own job and many variables change. I find it best, for the customer, to look at the work to be completed before providing an estimate. It not only affords much more accurate pricing but gives us a chance to meet each other.
- What is your typical process for working with a new customer?Talk/text on phone or email. Meet to review work to be completed. Give estimate. Get approval from customer. Begin work. Finish work.
- What education and/or training do you have that relates to your work?Many years of home remodeling and servicing accounts.