FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My Handyman works on a Time and Material basis, meaning you pay an hourly rate, a service charge to get our van to you, plus any materials we pull off our van or have to purchase. This way, you only pay for the time our Technician is working.
- What is your typical process for working with a new customer?
Our #1 priority is to provide every customer with an outstanding customer experience, whether it is your first time using our service or your fiftieth. We want our customers to be Customers for Life. The customer experience starts with the initial contact with our Customer Service Representative learning the details of your project and assigning the work to the proper Technician and a time and date that fits your schedule. Upon scheduling, you will receive a Confirmation Notice with the date of your service and an outline of our policies. The day before your scheduled service, you will receive a Reminder Notice. The day of service, you will receive a notice letting you know your Technician is on the way along with a photo and brief bio of the Technician.
- What education and/or training do you have that relates to your work?
My Handyman holds the following licenses and certifications: Licensed Builder with the State of Michigan, Certified Aging in Place Contractor, and EPA Lead Safe Certified Firm