Neller Technology Services, LLC

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Computer issue

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Desktop or laptop

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Introduction: With over 15 years of professional computer experience, I am dedicated to outstanding technology service and support to homes and businesses in the Central Virginia area. Normal hours are 8:30 a.m.-5:00 p.m., Monday-Friday, but feel free to call or email when you need me, anytime, any day! I have a repair bag and will travel! I will travel to you anywhere in the commonwealth of Virginia! Mileage rates apply if you are more than an hour drive outside of the town of Appomattox, VA. Would you like me to rather handle it online? Provided your computer is operational and has internet access, remote assistance is available and can be booked either by phone or email. Do you need a solutions provider for your business? No problem! I have personally handled help desk call center work, troubleshooting, purchasing, and repair for over 500 users of Mac, PC, mobile, and virtual desktops for 8 years in a collegiate environment, so I would feel right at home in your business environment, no matter the size! Services include, but are not limited to, the following: * Virus/malware removal * Installation or upgrade of Windows XP, Vista, 7, 8 or 10 * Computer cleanup and optimization * Printing/printer issues * Network troubleshooting * Data recovery * Hardware repair and replacement * Data transfer from your old computer to your new one * Backup services * Multimedia support for audio and video * Video production * Audio production * Server maintenance * Virtual desktop solutions With 8 years of front-end help desk support, I am committed to excellent support and customer service in all areas of technology. I am here to serve you!

Overview

Hired 2 times

9 years in business

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Specialties

Computer issue

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Computer type

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Reviews

4.5

2 reviews

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4

50%

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Kim B.

Oct 15, 2015

I gave Rick 3 computers that a previous repairman had "repaired" and failed! RICK is the BEST! He picked up all three, did exactly what I requested - restored and recovered my data... I would have lost years of pictures including my once in a lifetime trip to Ireland without him... he was fast too... picked up on a Friday and I had my stuff back on Monday. I don't mind paying for good service... and his prices I thought were quite reasonable.

Randy D.

Jun 8, 2016

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Hired on Thumbtack

Rick did a good job fixing the things that I asked for and dug into some other things as well. Great job.

Computer Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I typically charge $65 per hour for onsite repairs.
What is your typical process for working with a new customer?
I discuss the issue and try to gather as many details about it as I can so I can fix their issue faster when I arrive. I also take the time to ask if they have any question about me.
What education and/or training do you have that relates to your work?
I did not receive formal education in this field, I started out working with Multimedia services at Longwood college and learned at the hands of professionals there. Then I moved to the position of classroom technician where I was responsible for the repair and general maintenance of the classroom computer systems. 8 years ago I switched to a job at another small college where I was the sole support technician for faculty, staff, students, labs , and classrooms. I did both hardware and software support and repair on PC and Mac systems as well as troubleshooting for cellular devices. I just recently decided to start my own business so I could offer my services to the public at large to develop a more diversified clientele.