Hired 64 times
9 years in business
(Pacific Time Zone)
7:00 a.m. to 6:00 p.m.
Cash, Paypal, Square
Move out cleaning
House with pet(s)
Works with houses with pets
Excellent and detail service. Thank youDec 11, 2018Verified
I was moving into a furnished apartment and it was supposed to be cleaned before I arrived. The stars are for a quick reply and being able to fit me in on short notice. Now I know why. I requested a “deep cleaning” After the showers were cleaned I had to ask the woman to “clean” the spots off shower doors and mirrors. She told me they don’t use any chemicals just a wet rag. I ended up having to clean after she left. It was a waste of money! She didn’t wipe down towel bars, faucets etc. she only wiped down half the upper cabinets in the kitchen leaving swirl marks from the wet rag. I expect to have everything spotless when I am paying for a cleaning company. There’s something caked on the stovetop that won’t come off from a wet rag.Aug 26, 2018VerifiedGiselle cleaning services's reply
Hi ,Gina .. I apologize for the inconvenience .. can you pls call me 562 340 3696 .. so can try to solve this .. thanks
The person that you sent over did a great job with the kitchen as it’s the first thing she started cleaning. She told me you only gave her two hours to clean and she ended up staying for four or five. Towards the end, she told my husband that the company was calling her to go clean another house that same day and she had to leave. However, she also stated that she wasn’t supposed to work that day and was helping out. So I don’t know who is telling the truth. The last thing she cleaned was the master bathroom, and it looked as if no one cleaned it . I was not happy with the planning if it was like she told us and was not happy w being left w a half finished job for the master bathroom and second bathroom. I still paid the full amount regardless even though I was not happy with my service. I was also told that the owner herself would show up to check the house to make sure it’s cleaned, that also never happen. I sent the owner a text regarding this and she never responded. I wouldn’t go with this company again. I don’t know who was being honest and who wasnt. Update: I did contact you. I didn’t realize I had to call since we’ve been communicating via text, but I didn’t get a response. I would have gave a better rating if you responded and helped fix the problem since I paid full price you quoted me.May 23, 2018Verified
Did same day cleaning was nice to come home to a clean house from vacation . I will def work with her again!.Nov 20, 2018VerifiedGiselle cleaning services's reply
Thanks so much for your review !
Do not bother with this service. A girl was sent out once, did a fairly decent job, but broken the faucet on my sink. Was willing to give it another chance, scheduled an appt, resulting in no show, would not answer the phone or reply to a text. Guess this service likes to take your money once but has no intention of really being a real company. I'm sure there will be some pathetic response to this review, possibly including some horrific emergency,...which I wouldn't believe one bit....there's a pattern...Nov 17, 2018VerifiedGiselle cleaning services's reply
Hi Elaine , I’m so sorry about this. I know my cleaners was late but you did not gave her the chance to explain why she was late .. I feel we did good and don’t deserve 1 star review .. thanks