FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In digital marketing it is very difficult to have standard pricing and still offer competitive rates. Every project we work on is different and we would be doing our customers a disservice by offering blanket rates. To enable us to give each customer the best pricing possible we assess each project individually, determine the time it will take, and provide exact pricing that we stick to through the completion of the project.
- What is your typical process for working with a new customer?
We like to work efficiently as possible. After initial contact on Thumbtack we like to setup a 10 minute call to discuss the details regarding your project and the project goals. Once we know what needs to be accomplished our team will come up with a strategic plan to accomplish your short and long term goals. We submit this proposal to the prospective customer and ask for feedback. Once a proposal has been agreed upon we require a project deposit to begin services. Services typically begin within 24-48 hours upon executing a contract. While a project is being completed we are available by phone or email to discuss progress and answer questions. Depending on the exact project daily or weekly updates are always provided. Communication is huge for both parties and we ensure that everyone involved is always up to speed, and we are easily accessible when questions arise. Boston Media Agency makes the process simple from start to finish. Our customer service is top notch and our response time is best of the best. All customers will receive their project managers cell phone number and will be able to call or text anytime.
- What education and/or training do you have that relates to your work?
Collectively we have over 45 years of experience in the Digital Marketing industry. We remain up to date on the latest techniques, strategies, and technologies available to us. Our staff goes through a vigorous testing program before being hired to ensure they have the skills, knowledge, and capabilities that Boston Media Agency offers its customers. We participate in training programs in several areas of the digital marketing industry to remain up to date.