FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the scope of work. All of our prices are transparent from the beginning and laid out clearly in our proposal before work starts. We offer a free initial consultation to ensure that we are a good fit. If the work needed is a set term project we will ask for a deposit before work begins and the rest due at completion of the project. If a client needs general consulting and/or coaching services we offer several packages where the rate per hour decreases with the length of engagement.
- What is your typical process for working with a new customer?
We like to start with an initial free consultation to more clearly understand the need and lay out the scope of the project. Depending on the size and project, we like to interview key staff and employees to get a holistic view of how the organization operates. We proceed from there to create our recommendations and plans.
- What education and/or training do you have that relates to your work?
The founder, Dorothy Duncan, has an extensive background working with diverse types of organizations. She holds an MBA from Vanderbilt University and has launched several companies of her own.