FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I prefer flat fee, as I find it a more affordable mechanism for clients. The price depends on the service involved, but never more than $175 (Please note: This price does not include any hardware or software that may be purchased to resolve an issue). I provide a remote access service for $75 plus tax.
- What is your typical process for working with a new customer?
I like to get a clear sense of what the issue may be, and try to be as flexible as possible with regard to resolving any issue to the client's satisfaction.
- What education and/or training do you have that relates to your work?
I've had the privilege of being involved in the technology industry for over 20 years, with the last 13 years running my own company. Prior to 2005, I was employed as a tech support person at Rutgers, Princeton and George Washington Universities.