FAQs
- What is your typical process for working with a new customer?
Our process begins simply with discussing your project goals, timeline and budget. We will listen to your needs and ideas and then make recommendations about how to achieve them. Here are some additional questions and answers about our process. DO YOU OFFER / REQUIRE CONTRACTS BEFORE PERFORMING SERVICES? Yes, we require contracts between you the client and Neoteric Video. This helps you have the confidence you need to hire us and it helps us have the opportunity to fully explain our policies. Furthermore, because of the highly technical nature of our services, unexpected problems can arise. We believe that it is important for everyone involved to have proper expectations before work begins. WHAT WILL THE CONTRACT COVER? Our standard contract will outline the exact services that you will be receiving. Additionally, it will provide a framework for all of the interactions that you have with us. Changes may be considered if you have a specific concern or need. The following issues are addressed in our standard contract: Dates and times of service performance Description of services performed Deliverable content format and timeline (photos / videos) Cancellation / weather policy Copyright ownership of photos and video Confidentiality Force majeure and Arbitration DO YOU CARRY INSURANCE FOR YOUR AERIAL PHOTOGRAPHY / VIDEOGRAPHY WORK? Yes! We carry liability insurance for our aerial operations. Our standard policy is for $1,000,000 (one million USD) and is underwritten by Global Aerospace, INC. of Parsippany, NJ. If you have a project that requires additional coverage, please contact us to discuss options. Please note, our liability insurance does not cover all locations such as large stadiums and controlled airspace. If you have a project that requires us to fly in such an area, additional lead time will be required.
- What education and/or training do you have that relates to your work?
Adam Martin holds a Remote Pilot Certificate from the United States Federal Aviation Administration (FAA).