Castro Termite & Pest Control
About this pro
We are a small but well established company. Personally, I count on over 17 years of industry experience. Most recently I served as the District Manger for a large national termite and pest control company (Terminix), a multi-billion dollar corporation. I was also the last branch manager for Antimite Termite & Pest Control, here locally, in San Diego. After realizing that the personal, customer service touch, and direct contact with the customer was missing, I decided to go into business for my self. I feel that direct contact and easy access directly with the customer is vital. We answer the phones right away, respond to voice mails and emails promptly. Mostly I enjoy helping people. In the end, that is what we do. We provide a solution to a problem. Or in most cases, several options that allow the customer to choose from. I have a passion for what I do. I love earning referrals. I also love growing my solid reputation. Nothing is more rewarding than when past customers rave about our service and the experience they had with us.
Customers rated this pro highly for work quality, punctuality, and professionalism.
Will hire again! and recommend to otherslOct 8, 2017Verified
Good customer service skills and great knowledge on process.Aug 23, 2017
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?The state charges us a fee each time we submit a termite report. Thus we charge a fee as well. A typical termite inspection is $35 dollars. This fee gets refunded back to the customer if we become hired. Inspection fees for home sellers is waived. A pest control estimate is not charged. These are free. Because we do not know what we will find or discover until an inspection is performed.
- What is your typical process for working with a new customer?There are mostly three types of customers; homeowners, escrow or real estate transactions and property management companies or HOAs. Real estate transactions are critical. Then there are your Re-Fi's. We are EXPERTS in VA and FHA Re-Fi's. There is certain verbiage or language that must be in these type of inspection reports and certifications. You really have to know how the process works in order to be effective and beat deadlines. Homeowners are mostly interested in upkeep of their home and the option of a renewable warranty. HOA's are maintenance type of account. They look for fast inexpensive ways to remedy infestations and effective pest control maintenance.
- What education and/or training do you have that relates to your work?I have over 17 years industry experience. I started in construction as a teen in the summers. Then full time once I finished high school. After that I went into sales and estimating construction projects. I quickly found out that I loved the meeting different people and got a real thrill from a sale or "closing a deal". I then became hired by a termite company doing termite and dry rot repairs. But I missed doing sales. Once I became a licensed inspector I was doing both of the things I love: estimating construction and repair work, and selling jobs. The best of both worlds! I currently the owner-operator of Castro Termite & Pest Control Co. I have a an Operators license in both Branch II and III (One is for termite and wood destroying organisms and the other is for general pest control) I also have a B-1 general contractors license/ This allows me to bid on jobs that are outside of the scope of the Structural Pest Control Board IE: tile, sidewalks, doors and windows, stucco, fences etc.