FAQs
- What is your typical process for working with a new customer?
Our company has undergone several Training Class, and system upgrades, to ensure top of the line customer satisfaction. It’s A key fundamental pillar in our company that our technicians arrive on time, and friendly, and that our technicians give a clear explanation on their estimates on what they’re about to do, and to give a fair price on what it’ll take to complete the project. That is why each of our technicians carry iPads, to give a proper estimate. We write up the estimate on our iPads, and show the homeowner step-by-step in the description on what we’re planning to do including the itemize price for every section. And always get a signature of Approval, Which signifies that the homeowner has read and agreed to the terms before starting any project, and our Technicians do not leave until homeowner is 100% satisfied.
- What education and/or training do you have that relates to your work?
Our company undergoes several Training Class, and system upgrades every couple of months to ensure Top of The line Customer Service, Materials, and Technology for every project, no matter how big or small. With more than 15 Years experience! We also have several Licenses and Certifications, including gas line Certifications
- How did you get started doing this type of work?
It first Started with my family. The majority of my family are Plumbers and contractors. And each uncle in my family is a skilled technician in their field of work. And when I was growing up, I would go out on service calls with them. And over time, Plumbing just started becoming second nature to me.