|Monday||9:00 a.m. to 5:00 p.m.|
|Tuesday||9:00 a.m. to 5:00 p.m.|
|Wednesday||9:00 a.m. to 5:00 p.m.|
|Thursday||9:00 a.m. to 5:00 p.m.|
|Friday||9:00 a.m. to 5:00 p.m.|
|Saturday||9:00 a.m. to 5:00 p.m.|
Ideal Stone LLC - Granite Marble & Quartz
About this pro
6 years in business
131 hires on Thumbtack
Mark was very responsive, customer focused and top of his job during the whole process. He provided multiple ideas , kind enough and installed a side table piece and also accommodated our request to install a single piece for 'L' portion the counter top to avoid joins. Everything went well until the installation day, during which Mark's team broke the edges along the frame of the lazy Susan cabinet and failed to notify us but instead were just patched with caulk adhesive. We figured the issue that same evening when we took another look going closer to the counter tops and cabinets with the broken piece lying inside the cabinet . We felt very bad that proper care and approach to installation must have been considered. On intimation, Mark agreed to come over and take a look, but his initial reactions were not that great and he mentioned this as from our requirement to install as a single piece. We did not like that as well. However, Mark and team came over and attached the broken piece into the frame. We appreciate it. The cabinet looks OK now , not as original since the patching shows up.Oct 22, 2018Verified
Mark was an absolute professional and a very sincere person to work with. The quality of the job and the materials is top notch. My wife and I love how everything turned out. It exceeded our expectations.Mar 30, 2018Verified
Had Ideal Stone do our kitchen recently and couldnt be happier with the results. Mark was by far the most responsive of the granite people we contacted and also had a fantastic price. Just contact Mark he is awesome to work with.Mar 2, 2018Verified
I can’t say enough about Mark and his team. After our brief exchange on the app, Mark came to my house with several stone samples. The countertops were installed 3 days later and they did the backsplash titles the next day. The team was on time, professional, and they cleaned after themselves. My kitchen looks just like I envisioned it. Excellent work and customer service! I will definitely use this company for future work!!!Jan 26, 2018
I chose Ideal Stone after meeting with Mark Kassim. His professional approach and attitude was superior to the other 3 estimators. He gave me a great price on higher quality granite. The work crew was punctual and detail oriented, quickly resolving job site issues and correcting them. The final installed countertop is beautiful. It certainly was a primary reason why we got an immediate offer on our home I highly recommend them and would hire them again for a remodeling jobSep 2, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is based on our organizational set up which is designed to beat competition while retaining top quality service and products. We have eliminated showroom overheads and so our customers are only paying prices based on material and direct labor costs. Customers who shop our competitors always return to us for purchase.
- What is your typical process for working with a new customer?Our typical process starts with free estimate when we have basic information like rough measurements or dimensions and/or sketches from the customer. Alternatively, we visit project site to take free measurements and give free estimate. Measurements are scheduled as early as 24 to 48 hours from customer's request. Customers are invited to our shop and warehouse to select their actual granite slabs, fixtures and accessories. They are also encouraged to take a tour of our fabrication facility. We take a 60% deposit when an agreement is reached on price. Installation of counter tops is typically done 3 to 5 business days after payment of deposit.
- What education and/or training do you have that relates to your work?Our principal officer, Mark brings 32 years of professional experience as a graduate mechanical engineer who has worked many decades as manufacturing engineer and marketing executive for multinationals to the business and our projects. He is flanked on different sides by trained and experienced templating technicians, fabricators and installers. Our crew are trained to be respectful of customers and their property and to work within customer's homes and facilities with utmost care.