Jillian Marks (Independent Senior Project and M...

Introduction: Strategic, senior program and project manager with over 20 years’ experience successfully leading cross-functional project deployments. Strong customer-centric focus, carefully assessing customers’ needs to deliver quality solutions. Self-directed professional with proven success developing, executing, and managing integrated project plans, change management and quality assurance procedures, test plans, and documentation ensuring achievement of milestones, deadlines, metrics, and profitability. Builds solid relationships with all levels of internal and external stakeholders and partners, and mentors teams to goals’ achievements. Organized, analytical, and detailed with exceptional critical thinking and process improvement skills. Identifies and mitigates risks to meet business and project goals. Proficient with project management software and processes. Strong presentation, verbal, and written communication skills. SKILLS & CORE COMPETENCIES: •• Program and Project Management • Client Relationship Management • Digital, Direct Mail, Email, Social Media, Mobile, and Print Management and Execution • Risk Mitigation and Issue Resolution • Business Case and Budget Development • Process and Best Practice Design, Management, and Execution • Strategy, Creative, Technology, Print, and Production Requirements Documentation, Management, and Execution • Gap and Root Cause Analysis • Benchmarking and Process Improvement • Client and Executive Reporting • Database Management • Loyalty Marketing • Acquisition and Retention Marketing • Data-Driven and Database Marketing • Data Hygiene, Mining, Segmentation, and Analysis Management • Personalization and One-to-One Communication • Quality Assurance and Testing • Team Management and Training • Procurement and Contract Negotiation • Vendor Relationship Management • Recruiting, Hiring, and Training • Project Management Software • Agile and SCRUM Knowledge The diversity of projects, industries, clients, and resources is exciting. I learn something new every day. This has encouraged and motivated my quest for knowledge, understanding, and education across various skill-sets. The expertise achieved throughout my career has provided success leading, managing, and delivering quality products and solutions.