FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge an hourly rate for our videotaping and editing services. For our wedding videos, however, we send the customer packages based upon the total number of video hours required, the number of video cameras and operators that will be needed, the time needed for post-production editing, and the number of wedding features like highlight reels, slideshows, music, credits, and special requests.
- What is your typical process for working with a new customer?
Our initial process involves getting to know the customer and getting information on the video project. After we agree on the contract terms and an initial payment is made, we shoot and edit the video. Before the video is finalized, we give it to the client for final review. We make changes as requested by the client and burn the DVD or Blue-ray Disc and/or prepare it to be shown on the Internet. Final payment is made and we confirm with the customer that there are no post-production issues regarding the audio or video.
- What education and/or training do you have that relates to your work?
Karen and I have earned undergraduate and graduate degrees and have backgrounds in teaching, training and legal support. Although our education does not specifically relate to video production, we have taken classes in video production and editing and have been mentored by friends in the business.