FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based on breed, size, hair type and condition, and location. I do offer discounts for referrals! If someone you refer books with me you both get 5$ off your next groom. If that person books the same day as you and lives within a 5 mile radius you get 10$ off and they get 5$ off.
- What is your typical process for working with a new customer?
I like to meet the customer and their pet and talk to them about what their ideal groom would be. After I have an idea of what they want I want to get to know the dog a bit before I start doing anything they find scary. I like to play with them or cuddle to reassure them they can trust me. Then comes the groom with breaks as necessary. After the groom I can go over with the pet parent the best ways to maintain the coat and to keep it at a length they like.
- What education and/or training do you have that relates to your work?
I went to a grooming academy and then apprenticed under a groomer for almost two years. There is always something new to learn in grooming so I also try to go do online classes and yearly seminars to keep up with the styles!