FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Sort of. We take into account exactly what our clients' needs are and make a personalized quote based off of those needs. Our basic package starts at $25 per payroll with a low per check processing fee.
- What is your typical process for working with a new customer?
We start the payroll relationship by conducting a Payroll Check up with new clients. We find out exactly what our clients are currently doing to process payroll, from timekeeping, to check writing, or direct deposit, HR and human capital needs, banking relationships, retirement accounts, etc. From there we put together a customized quote with the services that tailor to exactly what the client needs.
- How did you get started doing this type of work?
James Lippens, the owner, worked for many years in the payroll software industry, actually designing the software we use now at Payroll Vault. Jami, co-owner, worked running a payroll department of a CPA firm for many years. They saw there was an obvious void left to small businesses that needed to outsource but thought they couldn't afford it, and when they made the move to the big box companies they were disappointed to find they were just a number to them. James and Jami brought Payroll vault to Michigan to help fill that void for businesses, whether they have 1 employee or multi-locations and hundreds on staff!