|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
Black Diamond Contracting
About this pro
I had ceiling tile added to my basement. I wish that Daniel had the foresight to come out to look at the job and supplies before he planned to start. He ended up needing different and additional materials than the ones I purchased. His workers assessed that leveling work was needed. These changes added on $500 in labor expenses. The work was good, however he was not always responsive or available due to “being sick and throwing up”. I might suggest that black diamond put some more effort and resources into customer service- I didn’t feel treated like a customer paying for a service... when I compare him to other contractors we’ve worked with. The finished product looks good, but one of my pet peeves is changing prices.May 27, 2018VerifiedDaniel C.'s reply
Andrew my friend. So I’ve waited awhile to respond to this so my feelings do not get involved in this. When you first posted your ad for getting a ceiling installed it was for a ceiling max grid system. We went back and forth about different questions. Upon arriving to your job you did not even have the right ceiling system. First problem. Second upon our thumbtack conversations I specifically asked you to check the floor hoist to see if they were level. You said they were. Once we were there I showed you how uneven they were. So it isn’t like I was just saying things to raise the price. Once we seen this I quoted you a price to completely frame out your ceiling so that the ceiling system you wanted to use would work. Not to mention I had to go to 3 different stores to get the correct material for your job. So yes my time does cost. I’m sorry you feel the way you do but I’m fully committed to making sure my customers are completely satisfied. And if you felt the way you did you didn’t have to hire me once I quoted you the new price.
I wanted to finish a large basement with a gym and dance room. Daniel and his Black Diamond team are all professional craftsmen and completed the entire basement beyond my expectations. Communication is excellent, walking you through the daily activities, inspecting the work, and making sure you know what the plan is for the next day. Would definitely use Black Diamond again.Feb 17, 2018Verified
Did a great job for a reasonable price; was responsive and fast as well. Installed my dog door and new deadbolts. Great to work with I would hire again.Dec 26, 2017Verified
Call back the client when you say you are interested and tell them you will come by next day.May 23, 2018Verified
Daniel was extremely professional and offered great suggestions to fit my budget. He worked quickly and did a great job! I love my new stairs; they're better than I imagined!!!Mar 28, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?That I am flexible and will work with the customer as best as I can.
- What is your typical process for working with a new customer?Introduce myself and business first. Then meet the customer and see what they want and try to go beyond there expectations.
- What education and/or training do you have that relates to your work?Hands on and CCBC blueprint