About this pro
2 years in business
17 hires on Thumbtack
Very pleasurable experience. First time hiring anyone for such work. In an ideal world, I would have spent more time researching and finding the best deal, but I was in a crunch (And that is not say that J&T wouldn't have ended up being the best deal anyway.) Very responsive, user-friendly and made me feel at ease. One thing I was not overly fond of was paying before any work was done, but I understand the world in which we live. The only reason I gave four stars instead of five was that there was some work left to do in the shower. They did make it clear that I could have had them come back out, but I figured it was just as easy to finish it myself. Even with that said, I will 100%, fully admit that the bathrooms needed a very fair amount of work, and they got 98% of everything done. If I had to hire someone to do the same job again, I would certainly use this company again. And would most certainly recommend them.May 9, 2018Verified
Jen at J&T was great to work with. The house is a rental and we needed the work done quickly. She provided an in-home quote and did the work immediately. The home looks great and is in good shape for the next tenant. Jen even provided before and after pictures. I would not hesitate to recommend J&T Elite Cleaning and will definitely use them again.Jan 16, 2017Verified
They were very professional, friendly and attentive to details. I was very happy to hire them. (Plus, they were dog friendly!!!)Jan 12, 2017Verified
Excellent cleaning service! My home always looks great when they leave!Jan 5, 2017Verified
J & T were a professional team that did an over the top job on my house! They exceeded my expectations for a cleaning job. I've had multiple companies out to my house in the past and I will not be making that mistake again! They did a far better job than anyone I've hired before.Dec 20, 2016Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Rates are usually by square footage, but every home and customers needs vary so we will work up a cleaning plan that fits customers budget & needs.
- What is your typical process for working with a new customer?Normally we would like to go and do in home quote to view house and go over specifics with customer on rate and exactly what customer and our expectations are or if preferred we can give over the phone quote after hearing about customers needs and give an estimated rate site unseen.
- What education and/or training do you have that relates to your work?Our experiences in life have given us a unique set of skills to provide you with the highest quality of customer satisfaction for your cleaning needs. Jen has managed a very successful home cleaning and auto detailing companies over past 12 years. She managed a high end car & boat detailing company in Florida, this experience has helped her develop a keen eye to details. She has managed a cleaning business that has been on the Indy A-List for the past two years allowing her great success in creating a comforting relationship with customers by going above and beyond the normal cleaning company. Example: if a customer calls with concerns Jen would personally go and fix any needs that needed addressed that day or next. Troy has worked in ministry as a Pastor and Youth Pastor, and presently is near finishing his Masters in Clinical Mental Health Counseling. This experience has allowed him to be passionate and concerned about the needs of our customers. He has worked with Jen the past two years in residential and commercial cleaning services leading him to training new cleaners to get them to our Elite standards we demand for our customers. Our experience and passion toward excellence will prove that choosing our services will lead you to a great Elite cleaning service interaction.
|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|