Zippy Shell of Greater Mobile
About this pro
John W.May 14, 2018Verified
Just because you work by the hour does not mean you can send the two nicest but slowest movers you have. I did not have the money to do this move as it was (thank the Lord for my credit card) but to drag it out to move two people from a three bedroom into a three bedroom to take 12 hours is ridiculous!!! Then when things are damaged to drag your feet on getting them repaired. I know the items do not belong to you so its not your priority; your priority was the money which you did not even wait 24 hours before charging my card. You focus is clearly not customer centered!Mar 12, 2018VerifiedJohn P.'s reply
Mrs. Williams, I am sorry you were not pleased with your move. Your house was very full, including an extremely full garage. We did damage a washer and have repaired it for you. I am sorry it could not be done the next day, but we are not an appliance repair company and have to use one. As I am sure you know, appliance repair companies do not come out the day you call, or within even a week sometimes. Our movers are professionals and considering the size of this move, a third mover might have been beneficial, but you only wanted 2. Thanks!
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- What should the customer know about your pricing (e.g., discounts, fees)?Yes we do. Local moves start at 85.00 per hour. Long Distance moves are done by a free estimate/quote.
- What is your typical process for working with a new customer?Identifying what is important to the customer and then making sure their expectations are met. For example, if a customer is worried about price, we match them with a move within their budget. Perhaps the time it takes to move the client is most important, we put together a schedule that works for the client.
- What education and/or training do you have that relates to your work?I have owned 5 small businesses including the largest bus/transportation company in Wyoming. In that business, I was moving passengers. Now I am moving belongings and personal effect. The industries are quite similar.