DcS
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Sorry this pro can’t do your job, but we know other pros who can.
Introduction: no way do i support this platform the clients are not there and the company doesnt follow thu with what they say. Raven: Hi, my name is Raven, thanks for reaching out.
Me: ty
Raven: Hi, Michael, I got your request and I'd be glad to help you.
Raven: However, we do not do refund on your credit card. We only to refund on your Thumbtack balance.
Raven: We only do refund on your Thumbtack balance.
Me: yeah not what another agent has stated a few mins ago
Me: refund on balance? no help or comments on that question? Conner profile You can always get that balance back on your card if you contact our Support Agents 👍You would just go to our contact page and select the option that works best for you to reach them 9:17 am ty Conner profile You're welcome
Raven: Sorry for that wrong information. We've talked about this with our team and discussed that we only do refund only on your Thumbtack balance and we do not refund on your credit card.
Me: yeah im sorry but your company needs a ton of help
Me: are you the kind of company that doesnt do what they say
Me: just give me 25$ of my own money back and keep your name
Me: fyi its not my fault you have no clients for me to spend my credits on anyways....
Me: also this conversation is going to be copied
Raven: We are working hard to build the best solution out there for all businesses and customers. We're hoping that you allow us another opportunity to serve you, as we consider it our privilege to have you aboard.
Raven: Thank you for letting us know about your recent experience with Thumbtack. We understand your point of view on this issue. We apologize if our service did not meet your expectations, and appreciate you taking the time to share your honest feedback.
Raven: Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you described, we did not meet this goal. Your comments regarding how Thumbtack works will be used for our studies.
Me: research following up with what you say you will do.
Raven: Thank you for being honest with this and we're sorry we did not meet your expectations. We're open for feedbacks in order for us to improve our platform.
Overview
22 years in business
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Reviews
Customers rated this pro highly for professionalism, and work quality.
5.0
2 reviews
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Todd M.
Jul 8, 2017
Dimensional Computer Services has built our family 2 new computers so far. Having a computer custom built is the way to go - both for saving money and to get the customized computer you want. I don't have the knowledge to this myself and Dimensional Computer Services did an incredible job! They easily added sd card slots, and dual dvd rom recordable drives. I even had them build me a RAID network drive for easy back up of my files. This is the way to go over a pre-configured system at Best Buy or other place not to mention all the ad-ware and junk they put on their machines - and they end up costing more. The technician was friendly and professional and did a lot of research before building our custom machine. Thanks Dimensional Computer Services we will be contacting you again when we need a new computer!
Ken F.
Jul 12, 2017
Very supportive. Listened to my needs and concerns and made sure to meet them!