Alabama Plumbing Pros, LLC

Gardendale, AL

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About this pro

How does your service stand out?

Alabama Plumbing Pros, LLC is a family-owned and operated full-service plumbing company serving the greater Birmingham, Ala., area. We specialize in residential plumbing, gas, and drains. Alabama Plumbing Pros, LLC strives to provide professional plumbing services at reasonable prices. We are licensed, bonded, and insured as well as BBB accredited. We accept cash, local checks with valid ID, and all major credit cards.

What do you enjoy about the work you do?

After 20 years in the plumbing industry, I am excited to be able to offer my customers top-notch services at reasonable rates.

Location

Gardendale, AL 35071

Background check

Complete

Years in business

2

Times hired on Thumbtack

52

Reviews

38 Reviews
  • April M. Jun 10, 2017
    Toilet Repair
    Verified Review
    Husband and wife team took care of my plumbing issue promptly with professionalism. Will definitely use again
  • Arthur J. May 24, 2017
    Plumbing Pipe Installation or Replacement
    Verified Review
    Awesome service, highly recommended.
  • Prabha R. Apr 12, 2017
    Plumbing Pipe Repair
    Verified Review
    Very courteous and professional! Will hire them again if need arises
  • L. G. Apr 8, 2017
    Plumbing Pipe Repair
    Verified Review
    Wonderful!
  • Hunter A. Apr 2, 2017
    Plumbing Drain Repair
    Verified Review
    Great! No complaints
  • Emmy M. Mar 23, 2017
    Plumbing Pipe Installation or Replacement
    Verified Review
    Highly Recommend!
    Very quick to respond/get the job done and professional!
  • Chad T. Mar 15, 2017
    Water Heater Installation or Replacement
    Verified Review
    Excellent Service
    Alabama Plumbing Pros were very professional and upfront with their pricing, and what all they were going to do. They were on time and completed the work in a timely manner. I recommend them to anyone needing plumbing done. I will be using them for all my plumbing needs going forward.
  • Patrick F. Feb 12, 2017
    Toilet Repair
    Verified Review
    Excellent
    Friendly, prompt, professional, perfect solution. They worked hard and solved our problem. We would use them again for sure. They worked around our schedule. Thanks
  • Loree B. Feb 2, 2017
    Plumbing Drain Repair
    Verified Review
    Get Job!
    Ben and Amy showed up timely. Did an excellent job and was reasonable. I would use them again!
  • LISA R. Jan 10, 2017
    Plumbing Drain Repair
    Verified Review
    Repaired leak in bathroom -toilets
    They did a great job , very professional and pleasant!! I will call them again and would recommend them to my friends.
  • Jana B. Jan 8, 2017
    Shower and Bathtub Repair
    Verified Review
    GREAT experience!
    Wonderful! They were able to accommodate within 24 hours, and the problem was resolved quickly and affordably. Also, these folks are engaging, considerate and friendly individuals. Highly recommend!
  • John M. Dec 10, 2016
    Toilet Installation or Replacement
    Verified Review
    Performed as promised
    Replaced three toilets, rebuilt the flushing mechanism of another and installed lavatory faucets. Did all they said in the emails arranging the work, answer questions promptly, verified appointment and arrived on time. Did the work expertly and no variation in arranged cost
  • Mr. B. Dec 6, 2016
    Plumbing Pipe Repair
    Verified Review
    Efficient, Effective and FAIR!
    APP was amazing! Professional, efficient, and highly knowledgeable. We had three separate requests: repair/cap off a previously identified leak in our Pex line; add hot/cold lines in preparation for moving our laundry room; and re-route the kitchen sink hot water line closer to the water heater. They offered very convenient Saturday hours and after a thorough inspection, gave us an accurate and reasonable quote for all three job requests. They were prompt, courteous and completed our repairs in a very timely manner. Additionally, they are a great team and a very friendly and personable Christian couple. We will definitely use APP for any plumbing needs and highly recommend utilizing their services.
  • Sandy C. Nov 14, 2016
    Plumbing Pipe Repair
    Verified Review
    Good Work
    On time, great communication, very reasonable price.
  • Casandra V. Nov 9, 2016
    Handyman
    Verified Review
    Thankful
    I am so grateful to have called Alabama Plumbing Pros. They were timely and it didn't take long to complete the job, I was so surprise. I got to talk to Amy and found out that we were raised in the same city. I will definitely recommend them and call them out for anything else. I can truly say....just by meeting them, Ben and Amy are Godly people that I had no doubt to hire anyone else or to check the work when it was done.
  • Frank B. Nov 8, 2016
    Plumbing Drain Repair
    Verified Review
    Very timely and helpful. Would recommend them to family and friends.
  • Shannon M. Nov 3, 2016
    Plumbing Drain Repair
    Verified Review
    Great Team!
    I really enjoyed working with Amy and Ben, they were very knowledgeable, responded on short notice, and provided great service!
  • Tim M. Oct 10, 2016
    Plumbing Drain Repair
    Verified Review
    Highly Recommend
    Alabama Plumbing Pros provided excellent service. They arrived on time, were personable, professional, and took care of our plumbing issue in a timely manner. Since it was a weekend call, I feel like the price I paid was reasonable and valuable. I would recommend them and plan to call on them for my next plumbing issue.
  • Lindsey B. Oct 5, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    Great Experience!
    Really professional and personable. Explained what was wrong, how it happened, & checked another area as well. They were on time and worked quickly, but took time to play with my son.
  • Tom R. Oct 3, 2016
    Sink or Faucet Installation or Replacement
    Verified Review
    Job Well done.
    The job turned out to be more than either of us originally planned and they were fantastic. the made the necessary adjustments and were very neat and efficient.
  • Joanie G. Sep 24, 2016
    Toilet Installation or Replacement
    Verified Review
    Will Call again
    Pleasant, professional service.
  • Najah R. Sep 1, 2016
    Plumbing Drain Repair
    Verified Review
    Great job!
    Professional, fair price, on time and personable. I will call him again for plumbing needs.
  • Tanya H. Aug 11, 2016
    Plumbing Drain Repair
    Verified Review
    Ben was very professional. I really how up front he was, no hidden fees. The prices are reasonable.
  • Preskitt P. Aug 8, 2016
    Handyman
    Verified Review
    When my water heater “died” I happened to remember the Thumbtack ad I had seen on TV. I went to the Thumbtack website and even though it was Sunday, within minutes I received a reply from Alabama Plumbing Pros. Sending messages back and forth, we worked out a deal and then talked by phone to arrange for them to come to my house. They arrived on time and did everything they had agreed to do. They fixed a couple of leaks in my water pipes and installed a new gas water heater. I am more than satisfied with the work they did. I didn’t like the location of my old water heater so Ben suggested a better location for the new installation. I really liked his idea. It probably cost him more to install it that way but he didn’t charge extra for it. Ben and Amy, the owners of Alabama Plumbing Pros are very nice, friendly folks. I believe they did a good job and I would recommend them to anyone I know who is in need of a plumber.
  • Jim D. Aug 1, 2016
    Plumbing Drain Repair
    Verified Review
    Responsive ,professional , problem solver , explained the repairs and asked for feedback, would use them again given the need
    Benji W. Aug 1, 2016

    There is nothing more vital to our business than the good opinion of our customers, thank you for your business and your kind words (and the use of your air compressor)! Ben and Amy

  • David J. Jul 28, 2016
    Plumbing Drain Repair
    Verified Review
    Amy and Ben showed up to complete the work I had requested done. The work was completed in a very timely manner and I was very impressed with the quality of work performed. I had a few other items that needed completed due to an error on my part but the finished price I paid was very fair. They were very professional and cleaned up the area they were working at. I can truly say that I will be using Alabama Plumbing Pros in the future as I will be replacing another toilet in the very near future. It is nice to be able to find a plumber that you can trust. Thank you Amy and Ben for being so professional. By the way they guarantee their work and parts they purchase an install for a year which is something I have not found from other plumbers I have used in the past.
    Benji W. Aug 1, 2016

    What an awesome review! Thank you so much; we look forward to seeing again soon.

  • Jennifer S. Jun 22, 2016
    Plumbing Pipe Repair
    Verified Review
  • Jeff M. Jun 5, 2016
    Plumbing Drain Repair
    Verified Review
    Great work and probably the most honest and trustworthy people I've ever used. Work was high quality and they were on time.
    Benji W. Aug 1, 2016

    That is the best possible complement we could receive. Thank you! Ben and Amy

  • Windy J. May 8, 2016
    Water Heater Repair or Maintenance
    Verified Review
  • Kevin J. May 5, 2016
    Plumbing Drain Repair
    Verified Review
  • Rita H. Apr 22, 2016
    Plumbing Drain Repair
    Verified Review
    They showed up at the time promised, worked quickly and did a great job.
  • Debbie K. Apr 11, 2016
    Plumbing Drain Repair
    Verified Review
    Ben and Amy were awesome! They reviewed what was needed to make the necessary repairs and the cost of parts and labor, completed the work and left no mess to clean up. I will call them when I need a plumber!
    Benji W. Apr 21, 2016

    Thank you so much for the recommendation!

  • Nick A. Mar 31, 2016
    Sink or Faucet Installation or Replacement
    Verified Review
    Service was great! I'll be calling again soon. Prompt and professional.
  • Stephanie L. Mar 1, 2016
    Plumbing Drain Repair
    Verified Review
    I am more than pleased with the amazing work that this couple does. They are friendly, professional, timely and they get the job done! Thanks so much!
  • Patricia S. Feb 27, 2016
    Shower and Bathtub Repair
    Verified Review
    Alabama Plumbing Pros.. They are very professional, not only did they fix the problem that was requested- which was leaking facets in both bathrooms, they also found and fix a unknown leaking toilet problem, for a great price. They came out on Saturday--which is great for my busy schedule. If you're looking for a experience plumber with great personality, professional, and great prices. Please give Alabama Plumbing Pro a call..
  • Terri C. Feb 8, 2016
    We had APP install a new electric water heater. Ben was friendly and very polite. The work was done quickly and there was no mess left for us to clean up. We have had him out for other smaller things like dripping faucets and clogs, and have always been pleased with the work.
  • Robyn C. Feb 8, 2016
    Rebuilt toilet in our home and fixed the gas control in our camper. Wonderful Christian people.
  • Melissa T. Feb 8, 2016
    Benji came to my house and installed my dishwasher and my refrigerator. He did such a great job I had him come back and install my hot water heater. I will be doing renovations this summer and this is the only plumbing company I will use. They are honest, on time, and so the job they say they will do! I will never use another Plumbing company again. Great work!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We generally have a flat rate system in place. Those rates are determined by the time that particular job usually takes and the cost of any parts that are required to do the job. This ensures that our prices are the same for everyone.
What is your typical process for working with a new customer?
We want every new Alabama Plumbing Pros customer to become a customer for life! To that end we never charge to come out and assess a job. We always give the price up front and in writing, so our customers know exactly what to expect, and we never charge overtime rates. APP also offers a one year warranty on the vast majority of our jobs, so our customer's can be assured that doing the job right, the first time, is very important to us, but in the unlikely event that something goes wrong, they can count on us to make it right.
What education and/or training do you have that relates to your work?
Ben, the owner and master plumber and gas fitter, has over 20 years of experience in the plumbing industry. Each and every one of those years has been spent in central Alabama, so there is no plumbing, drain, or gas problem that he hasn't already seen. He started out in the business as an apprentice and worked his way up to journeyman, and eventually became a master plumber and master gas fitter.
How did you get started doing this type of work?
Ben fell into plumbing after high school. He started behind the counter of a plumbing supply house where I became acquainted with a lot of plumbers. One of them offer him a job as an apprentice, and that was the beginning of his journey to becoming a master plumber and gas fitter, as well as a business owner.
What types of customers have you worked with?
Every type!
Describe a recent project you are fond of. How long did it take?
We're people lovers! Plumbing can be a grueling job. It's very physical, and at times not so much fun, however, getting to meet so many different people, and hopefully having a positive impact on their lives is what makes it great, regardless of whether we're at their house for an hour, or half a day (depending on the job, of course!).
What advice would you give a customer looking to hire a provider in your area of work?
Make sure they have their plumbing and/or gas license. Plumbers are required to carry them when they are working, and should have no problem showing it to a customer upon request. The Alabama Plumbing and Gas Board lists their card holders on their website, and it is fully accessible to the public. The BBB bureau is also a good resource.
What questions should customers think through before talking to professionals about their project?
There is no such thing as a stupid question, so ask away! We're happy to walk you through any questions or concerns.