FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Due to the many variables that come with diagnosing and resolving computer problems, Costs can vary depending on the nature of the work, and time involved. I prefer to approach this on an individual basis. Each solution involves different requirements, resources, time, customer expectations and approval.
- What is your typical process for working with a new customer?
I will try to acquire as much information and history about the customer's issue to better understand how they interpret their observations. I can then draw my own conclusions and recommend likely solutions and work to be done. I tend to be flexible, reasonable, and focus on achieving a satisfactory outcome - with the customer having a better understanding of the cause of the problem, the solution, and how to manage going forward.
- What education and/or training do you have that relates to your work?
I've maintained an education in computer technology since 1995. I am fluent with PC hardware and software configuration. I am familiar with all of the CompTIA A+ certification requirements, and related Microsoft material as well. Also, I am certified for iPhone repair as a Licensed iCracked Affiliate.