TruClean

Hermitage, TN

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About this pro

How does your business stand out?

Local, family owned business serving Nashville and ALL surrounding areas! We like to go that extra mile for our customers. All employees are bonded, insured, and pass thorough criminal background screenings. Offering the following commercial & residential services: ~Lawn-Care; You Grow It, We Mow It! ~Home, Apartment, and Business Cleaning; Routine Cleanings, Deep-Cleaning, Move-In/Out Cleaning ~Junk Removal. Large or Small, We Haul It All! ; Construction Debris, Furniture, Appliances, Hot Tubs, Bagsters, Yard Waste, Downed Trees, Pallets, Crates, Mattresses & Box Springs, Brick, Rock, Old Paint & Chemicals, Household Items, Clothes, Recyclables, Donate-ables, Other Rubbish/Junk ~Basement, Garage, Attic Clean-Outs ~Pack-Rat & Hoarding Situations ~Construction Cleanup (inside and outside) ~Property/Yard Cleanup ~Clean-Outs; Outbuildings, Too Much Stuff, Newly Acquired Property, Evictions, Abandoned, Foreclosed Properties etc. ~Exterior Window Cleaning Also Available If you ever have questions or concerns, you may contact me (Angie) directly. I have provided my phone number in your quote, and I am here to help, anytime.

What do you enjoy about the work you do?

We are professional and friendly, and we really do enjoy the work. Yes, that's right. It's a good way to get a workout. We consider it a win-win:)
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Location

Hermitage, TN 37076

Background check

Complete

Years in business

17

Number of employees

4

Times hired on Thumbtack

107

Reviews

69 Reviews
  • Brittany S. Sep 7, 2017
    Junk Removal
    Verified Review
    TruClean showed up a few minutes early, was very professional and thorough, and finished just as quick as they started. We will definitely use TruClean again and I would highly recommend to anyone looking for this type of service.
  • Steven C. Sep 3, 2017
    Junk Removal
    Verified Review
    We had a ton of junk to get rid of, they were on time and helped us get it gathered up. The price was great for how much we had, they were friendly and helpful. They were also quick.
  • George P. Aug 30, 2017
    Junk Removal
    Verified Review
  • Marc R. Aug 24, 2017
    Property Cleanup
    Verified Review
    Great experience and easy to schedule!
  • Christopher S. Aug 24, 2017
    Junk Removal
    Verified Review
  • Biniam T. Aug 22, 2017
    Junk Removal
    Verified Review
    I would recommend your service to everyone.
  • Maggie S. Aug 22, 2017
    Junk Removal
    Verified Review
    Responded quickly. Completed work quickly. Made the experience super easy. They were very nice.
  • Tamia K. Aug 17, 2017
    Junk Removal
    Verified Review
  • Stephanie T. Aug 16, 2017
    House Cleaning
    Verified Review
    Very thorough. Highly recommend.
  • Josh P. Aug 14, 2017
    Junk Removal
    Verified Review
    Great job. On time. Did everything as requested. Will hire again.
  • Thumbtack Customer Aug 11, 2017
    Did not fulfill the job requested and agreed to.
    TruClean by Lawson S. Aug 11, 2017

    We went far, far beyond what we agreed to do. We made offers to do the ADDITIONAL work at our discounted rate, which was clearly stated from the beginning. Our offers for the additional work were declined. Not sure what the problem is. Thank you for your business.

  • Ann S. Aug 9, 2017
    Junk Removal
    Verified Review
    They were very fast and thorough
  • Thumbtack Customer Jul 23, 2017
    Did a good job, but wanted to re-negotiate price of junk removal after arriving on site. Websites like thumbtack allow me to have multiple offers for services, and allows me to take pictures if the service provider wants them. By agreeing to a price then re-negotiating on site you prevent your competition from under cutting you. I do not like this tactic considering you only have to ask for pictures. If you agree to a price you should stick to it and only increase the price if something not agreed to occurs. Only brought one guy for junk removal.
    TruClean by Lawson S. Jul 24, 2017

    Thank you for the compliment on the job well done. We appreciate all of our wonderful customers! You say we tried to "re-negotiate" the quote for junk-removal, but that is not accurate. You requested a quote for 2-3 pickup truck-loads of junk removal, and the quote we provided, was for that. When we arrived, it was much more than 4+ truckloads that you had accumulated & added to the pile(s). Not to mention that you were adding more stuff as we went, as well as having us clean out an attic room, which was not in the quote either. We still ended up taking much more than 3 truckloads for the quoted price, because we do like to go the extra mile. We do not, however, accept being treated like dirt and taken advantage of. Threatening us with a bad review if we didn't agree to go along with the new plan for the previously quoted price, was your tactic. And I'm sorry, but that's not a good thing to do to people. When we provide a quote for a certain size job, and it ends up turning into a much bigger job, then the price must be adjusted. That is only reasonable. We approached you about it with respect and honesty, and immediately you became hostile about it and threatened us with a bad review. This obviously created a hostile situation. We offered to do the additional work for an even deeper discount, but you chose to go another route. That's your choice. Thank you, Mr. Aldrich, but we don't take kindly to doing business under anyone's intimidation tactics. It was a very unusual situation, for certain.

  • Janelee W. Jul 21, 2017
    House Cleaning
    Verified Review
    They arrived on time, completed the job and hauled away everything. It was a good experience.
  • Joyce M. Jul 19, 2017
    Junk Removal
    Verified Review
    Very nice
  • Thumbtack Customer Jul 16, 2017
    I will recommend to others!
  • Thumbtack Customer Jul 13, 2017
    Right on time and made it all look too easy. Would highly recommend.
  • Thumbtack Customer Jun 26, 2017
    Would hire again
  • Derek C. Jun 16, 2017
    Junk Removal
    Verified Review
    great experience, so quick to respond and take on the job
  • Mikelle L. Jun 13, 2017
    Junk Removal
    Verified Review
    Angie was great. I told her about other projects going on that I needed help with and she offered additional services at a great value. This was a great experience, and I will hire them again :)
  • Linda B. Jun 8, 2017
    Junk Removal
    Verified Review
    TruClean was great! They arrived on time and cleaned up the area after they were done. I will be hiring them next time I need their services.
  • Leanne C. May 30, 2017
    Junk Removal
    Verified Review
    Very helpful and professional.
  • Betsy H. May 30, 2017
    Property Cleanup
    Verified Review
    Dependable, did a great job in a timely manner. Friendly, hard working, and priced fair. I would definately hire again and I recommend them!
  • Carolyn F. May 27, 2017
    Junk Removal
    Verified Review
    I have not used them yet, but my appointment is scheduled. They have excellent pricing and are very responsive. I would assume their service will follow suit.
  • Brent D. May 26, 2017
    Junk Removal
    Verified Review
    Two gentleman showed up timely, and worked quickly. Did a great job.
  • Salvador V. May 25, 2017
    House Cleaning
    Verified Review
    Excellent service. They cleaned our house deeply as if it was their own home. We will definitely hire them again.
  • Kimberly S. May 25, 2017
    Junk Removal
    Verified Review
    They were able to take everything that we had to send plus more! Great service!
  • Angel S. May 24, 2017
    Junk Removal
    Verified Review
    Their work ethics were extremely professional and meticulous.
  • Rorey C. May 23, 2017
    Junk Removal
    Verified Review
    Great service! Fast and efficient, very reasonable price and sweet people. Will hire again.
  • Paul L. May 19, 2017
    Junk Removal
    Verified Review
    A professional experience from beginning to end. Quick responses, a quote that was given as soon as I said what I was getting rid of, and no hidden costs. Quick and easy removal of all of my junk. I would definitely recommend them!
  • Chelsea J. May 12, 2017
    Junk Removal
    Verified Review
    Fantastic job hauling away several large and heavy items of furniture. Will definitely use Angie and her crew again in the future!
  • Charlie H. May 10, 2017
    Property Cleanup
    Verified Review
    Absolutely fantastic work! If i could have given more stars I would! They removed up a fire pit for us that was full of rocks. On time and worked extremely hard!
  • Megan S. May 8, 2017
    Junk Removal
    Verified Review
    I needed to get rid of some big, old containers of pool chemicals and old fuel containers and TruClean was so accommodating and easy to work with. Their bid came in quickly, it was slightly lower than others, and they were able to come out the next day to haul everything away (I didn't even have to stay home from work -- I was able to pay the invoice online). Super convenient.
  • Jeani H. May 4, 2017
    Junk Removal
    Verified Review
    Courteous and on time. I would definitely recommend!
  • Dani S. May 1, 2017
    Junk Removal
    Verified Review
    Angelica was very understanding of the urgency with which I wanted my garage cleaned out. She agreed to come out on a Sunday and they arrived promptly at the scheduled time. They didn't come through like a whirlwind and just bag everything in sight. They actually took the time to ask if I was sure I wanted to get rid of certain items. Despite the constant, pleasant conversation they worked quickly, paid attention to detail, were sensitive to what I wanted/needed and were very thorough in their work. A job that would have taken me 6 hours by myself, was done in 1.5-2 hours and done well!! I'll definitely hire them again to clean my home when I sell next Spring! Thanks A and W!
  • Adam F. Apr 30, 2017
    House Cleaning
    Verified Review
    Eco/Natural
    Very good and thorough
  • Harrison S. Apr 29, 2017
    Junk Removal
    Verified Review
    Used for junk removal
    Great job cleaning out my junk - very complete and fair pricing
  • Tara D. Apr 29, 2017
    House Cleaning
    Verified Review
    Good job but some issues
    Showed up late and short handed (she had to call her stepson to help). I had to ask her to clean the oven & tell her the products to use to clean it. She did knock off $50 from a $400 bill for all the issues. She did a good job in the 4 hours that she quoted.
  • Mon A. Apr 28, 2017
    Junk Removal
    Verified Review
    Great
    They did what they said and more. Will definitely use again
  • Justin W. Apr 7, 2017
    Junk Removal
    Verified Review
    Very flexible and responsive. Able to react and quickly manage a last minute junk hauling need. Good price and service. Will use again.
  • Lawrence B. Mar 22, 2017
    Junk Removal
    Verified Review
    TruClean is an excellent all inclusive service
    Quick response and friendly service. I thought their price was somewhat high, but they were friendly, responsive and careful. It was worth it.
  • Jeanine P. Mar 17, 2017
    Junk Removal
    Verified Review
    Perfect Fit
    Excellent job!! Efficient, skilled, careful attention to detail, friendly, polite, competitive rates, prompt arrival. I would definitely recommend to others and would use this company again.
  • Christine T. Mar 12, 2017
    Junk Removal
    Verified Review
    Truclean
    Professional , on time and reasonable prices.
  • Cody S. Feb 20, 2017
    Property Cleanup
    Verified Review
    Work was done exactly as requested! Really went above and beyond. Looks great, and very much appreciated and needed. Hauled off rocks and limbs that I cut yesterday. As well as extra mulch that was raked into piles. Thank you!!
  • Jan H. Feb 19, 2017
    Cleaning Out
    Verified Review
    TruClean Gets Ten Plus Stars!
    TruClean cleaned out 3 garage spaces for us moving out of our home. They did a great job! They worked fast, took away a big pile of garbage, cleaned the concrete floors and did a few extra things for us. Very, very friendly and professional. We will call them again!
  • Mary C. Jan 30, 2017
    Junk Removal
    Verified Review
    Successful Trash Pickup
    Angie and her husband arrived at the appointed time and carried off the items I requested quickly and efficiently; they were well prepared for the load, very pleasant couple and I would recommend their service unreservedly. Price was just right.
  • Ginger P. Jan 24, 2017
    Junk Removal
    Verified Review
    Would Definitely Use Again
    Used them to pick up some construction trash. They were great in getting back to us, let us know when they were on their way, and were able to get everything in one load. Would definitely use them again!!
  • Tina H. Jan 20, 2017
    House Cleaning (One Time)
    Verified Review
    She's awesome!
    Wonderful! I am truly thankful that I found her. I just can't say enough about Angie. She's your gal if you're looking for someone that you can depend on. She is trustworthy & multi-skilled (she even organized my clutter as she went along).
  • Cindy C. Jan 4, 2017
    Junk Removal
    Verified Review
    Awesome service at an affordable price!
    Very helpful. Arrived on time, and did an excellent job getting everything cleaned up. We are very happy with our experience.
  • Larry M. Jan 2, 2017
    House Cleaning (One Time)
    Verified Review
    Great!
    House cleaning
  • Shane Y. Dec 30, 2016
    House Cleaning (One Time)
    Verified Review Updated
    Vacant house clean
    Very hard to work with. Accusatory and demanded pay prior to finishing. Missed several spots which I have posted below: appliances, floor space, and trim etc that I had to go back and clean myself. Very rude/ non responsive when I tried to get in touch with her. I would use caution in hiring her and get anything she agrees to in writing as she is as dishonest as she is rude.
    TruClean by Lawson S. Dec 31, 2016

    The only person who's left me a bad review. You wait a month and a half to "update" & post pictures of a place that needs a good cleaning. I know that you manage more than one property. These pictures don't even look like they are from the place that I cleaned. Not even close. You say that I am dishonest? I would definitely recommend that anyone who considers dealing with you, get everything in writing. You left that day and said that you'd return in an hour. Several hours later when I was done with the cleaning, you informed me over the phone that you didn't "have time" to come back and pay me. Well then. I couldn't get ahold of you the following day either. You only responded when I sent you a message about doing more work on another job for you! When it's time to pay the bill, you get ghost. You don't ever have to worry about me doing any work for you again. I have had my only bad experience thru thumbtack, with you. You tried to take advantage of me, then when I report you & refuse any further dealings with you, you try to add insult to injury by harassing me thru this venue. Your behavior is bizarre and inappropriate. It's honestly become creepy. Please leave me alone.

  • Verified Review Original
    Vacant house clean
    Very hard to work with. Accusatory and demanded pay prior to finishing. Missed several spots, appliances, and floor space that I had to go back and clean myself.
    TruClean by Lawson S. Nov 16, 2016

    Mr. Youssi, I am sure that you are upset because I reported you yesterday. I should have headed the warnings a lot sooner, and left the same way that the man from the carpet cleaning service did, as well as several other people who came and went. Although my experience with you was a rip-off in more ways than one, I consider it a learning experience and refuse to let it jade my attitude, as I have met some very nice people from the same place that you are from, and I am sure that you are the exception and do not represent them. I am not sure why you are so rude and dis-trusting toward people, but I find that things work best when there is mutual respect. Yes, it is customary to pay for services rendered, at the time that they are rendered. You can't tell people that you aren't going to show back up to pay them because you are "too busy". Of course, at that point it was rather point-less, but yes, I refused any further dealings with you. As far as the other issue of my work being in question; try putting out a request in the post-construction cleanup category if you want a quote for someone to scrape-up the paint that was smeared, spattered, and allowed to dry into the floor, for those "spots that I missed". You know that was not part of your request and was not part of our deal. I did the Deep-Housecleaning (8 hours of non-stop cleaning) and I am willing to go above and beyond for my customers. A little respect in return, can go a long way. Maybe you should contact the person who painted and left spatters and smears, & ask them to clean it up (they never should have left it that way). That is, if they will come back...

  • Richard T. Dec 25, 2016
    House Cleaning
    Verified Review
    Great Hire
    I hired her after many other interviews. She was prompt and went over all the services she will do.
  • Richard D. Dec 17, 2016
    Junk Removal
    Verified Review
    Great service
    Very nice and did a great job for a fair price.
  • Arielle S. Dec 15, 2016
    Deep or Spring Cleaning
    Verified Review
    AMAZING!!
    I am so impressed by her. I would highly recommend her to anybody who is afraid of trusting. Thorough work. and affordable!!!!!
  • Lott S. Nov 27, 2016
    House Cleaning (One Time)
    Verified Review
    Great job!
    Very kind and easy to work with, and very thorough! Angie was able to book at the last minute and then take her time to provide the deep cleaning and attention to detail needed.
  • Sally H. Nov 25, 2016
    House Cleaning
    Verified Review
    She didn't miss one spot!
    Angie is WONDERFUL! Very friendly and easy to commmunicate with. She pays attention to detail, and that is very important to me. She really goes above and beyond.
  • David C. Nov 3, 2016
    Property Cleanup
    Verified Review
    Would Hire Again
    Angie and team came and did some construction clean up work. They did a great job and we would hire them again.
  • Jan P. Nov 2, 2016
    House Cleaning
    Verified Review
    Angie is an Angel!
    Great! My house looks amazing!
  • Jordan W. Oct 27, 2016
    House Cleaning (One Time)
    Verified Review
    Would recommend
    Very flexible as I needed a house cleaner last minute. Would recommend
  • Nicole S. Oct 13, 2016
    House Cleaning
    Verified Review
    EXCELLENT!
    She did a very thorough job, with great attention to detail at a reasonable price. I'd say if you're thinking of hiring Angie, do it!
  • Jessica H. Oct 8, 2016
    House Cleaning
    Verified Review
    Angelica did an amazing job! Personable, professional and meticulous! She's my new girl once a month!
  • Brett G. Sep 30, 2016
    House Cleaning
    Verified Review
    5 stars, fantastic service
    Very professional, easy to communicate with, and did a great job. Would definitely recommend.
  • Ginger M. Sep 26, 2016
    House Cleaning
    Verified Review
    An incredible job - she's good!!!
    Angie was incredible! :) She was meticulous and very conscientious about her work. I would honestly recommend her - this was one of the best cleaning jobs I've ever had. She used her cleaners except for things that I was particular about, and she has good tools for cleaning (like this neat little steam cleaner thing for tile floors). She also made best friends with my Bulldog, which was a big deal too. I want someone who I know is going to make my baby feel safe and comfortable. I'm so glad I found her!
  • Allison W. Sep 19, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Great job!
    Angie did an amazing job! Will most definitely be hiring her again. Thanks, Angie!
  • Jan N. Sep 13, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Great Job!
    Great Job!
  • Patches C. Sep 8, 2016
    Floor Cleaning
    Verified Review
    Great!
    Very professional - did a great job!!!
  • Jenna D. Sep 6, 2016
    House Cleaning (One Time)
    Verified Review
    Very satisfied!
    Excellent work!
  • Natalia S. Aug 29, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Angie did a last minute move-in clean for us. She was so personable and went the extra mile to make sure every detail was taken care of. Walking into the house the next day felt COMPLETELY different, even though we hadn't even begun our move with our stuff! She had an open line of communication before and after she finished the job. We will be using Angie again.
  • Jason F. Aug 23, 2016
    House Cleaning (One Time)
    Verified Review

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
As a small business, we have minimal overhead. We are able to keep our prices a little lower. Generally, prices are based on the size of the task, and ease of access to the areas where the job will take place. Some jobs are more labor-intensive, & therefore will cost more than others. Quotes are all-inclusive for the requested job and task description.
What is your typical process for working with a new customer?
We review customer needs & expectations, discuss job requirements, and follow-up as necessary. Most jobs can be accurately quoted online or via email, phone call or text. If an on-site estimate is necessary (i.e; very large jobs), we will accommodate the customers' schedule.
What education and/or training do you have that relates to your work?
My professional training is in insurance and nursing. I worked in the healthcare field from 1998-2005. Warren is a CDL license holder and a trained and practicing mechanic. We have clients that we've done work for over the years, in both private and commercial sectors. My husband (Warren) and I have been homeowners for 11+ years, & we enjoy doing our own home maintenance and improvement, inside and outside. We also have an eggxtraordinairy flock of free-range hens (cluck-cluck:). Brown eggs are available for $3/dozen. Delivery is available with your scheduled appointment! Just ask, and you shall receive:)
How did you get started doing this type of work?
It comes natural. We are very aware of, and careful about important details such as preventing cross-contamination.
What types of customers have you worked with?
We often work with busy professionals who need an extra hand. We know about the high-demands of the 9 to 5 (and sometimes beyond), & are very understanding of how it can leave other areas of life in need of some backup care. We also (often) work with folks who are physically unable to perform the often straining requirements of household upkeep and deeper cleaning.
What advice would you give a customer looking to hire a provider in your area of work?
It can be difficult to know who to trust. It's a big deal. Choose someone whom you feel confident about, and comfortable with. Clean and respectful presentation, and a friendly attitude are important. Best advice is to simply listen to your instincts.
What questions should customers think through before talking to professionals about their project?
Everyone has different needs. Writing-down questions, details or special requests & requirements, is always a good idea. This way you can be specific, and won't forget anything! We are happy to work from a list, and/or follow written or verbal directions.