Kelley Downing Martel

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Introduction: I am a quality assurance professional with 20 years experience writing, editing, proofreading, and fact checking in the medical/healthcare industry. The scope of my work includes the creation and editing of: quality audit reports, standard operating procedures, validation protocols, training manuals, biographies, press releases, scientific graphs and posters, peer-reviewed manuscripts, monographs,clinical study documents, dissertations, and resumes. I also have extensive experience with medical transcription. I have a keen eye for detail, which allows me to thoroughly review projects and provide clean documents consistent with preferred style conventions (AMA. APA. MLA, and in-house style guides). I have been an American Society for Quality, Certified Quality Auditor. I pride myself on providing exceptional customer service, ensuring the job is done right and completed on time.

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Reviews

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Sharon S.

Mar 29, 2016

Kelley edited my doctoral dissertation, for both clarity of content and pesky form and style problems. I swear she saved me from a nervous breakdown! She was prompt, direct, accessible, and very reasonably priced. If only all editors were so detail oriented! If only all editors were of such fine caliber! I was MOST impressed and pleased.

Sharon B.

Mar 31, 2016

Kelley designed a finished goods specification form for our organization. It incorporated all of the pertinent regulatory standards and internal requirements. It was easy to use and well-received by the cross-functional team responsible for the production, storage, marketing and distribution of our products. She also drafted, edited and revised policy and procedural documents. She is a superb technical writer. I was so impressed with her clear, precise writing style that I asked her to review my resume! Her edits resulted in a more streamlined, high impact presentation of my accomplishments and experience. It is always a pleasure to work with her.

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I have a reasonable pricing system depending on the type and scope of work.
What is your typical process for working with a new customer?
I prefer to have an initial phone consultation with my customers to clearly define the scope of the work and determine their expectations and timeline.
What education and/or training do you have that relates to your work?
I have 20 years experience writing and editing proprietary documents in the medical and healthcare industry. I am a former American Society for Quality, Certified Quality Auditor and have completed numerous professional development courses including Writing for Impact, Technical Writing for Engineers and Scientists, Quality Management, Tissue Bank Specialist Training, Microbiological Control and Validation, and Managing Statistically Based Continuous Improvement Teams. Additionally, I have an Associate of Science Degree in Business Administration, with high honors.