FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
we do have a standard pricing system which is listed on our website for everyone to see. I encourage you to check it out. our pricing is based in two ways hourly which will start out with a minimum job of $80 which covers the first hour and the trip to you. Or for a large project we will give a free estimate. I use a combination of my years of experience and estimating software to come up with a quote. Many times I can come and look at your project and give you a price quote right there if it's a very large project and we're including materials it will take a few days to get a price together sometimes up to a week depending on how big of a project.
- What is your typical process for working with a new customer?
I can't see that we have a typical process for new customers because we we get new customers in different ways. Many times I will respond to a request talk to the customer scheduled the job and that's it. We use several different methods of advertising and marketing so I guess it depends on where you find us. with technology today I'm still getting used to someone sending me a request replying back by text or through a nap and then getting hired and scheduling a job like this. It seems gone are the old days when a customer would call you up on the phone to discuss the project discuss a possible price or setup an appointment to give a quote. I'm really liking and getting used to the internet and this new method of communication. It does save a lot of time and I love having our Communications in black and white on text email etcetera. It helps to eliminate miscommunication because the conversation is well-documented. I think that is the biggest problem today between contractors and customers it's understanding improper communication. I always try to make sure that my customer understands the scope and details of the project.
- What education and/or training do you have that relates to your work?
I pretty much have a high school education graduated from Mentor High School attended Lakeland Community College not for a degree but to take courses related to business accounting and engineering math. all of my training related to electrical and plumbing is from other very experienced Tradesmen who have taught me along the way. I believe that life is a learning experience in that you learn something new everyday. I also get a lot of reading with the electrical code and plumbing code to keep myself from know you're with the rules of electricity and water. I like to say I was trained through the School of Hard Knocks. much like an apprentice in journeyman is How I Learned the trade. 30 years of working with electrical Plumbing and really every facet of residential construction have taught me a lot in life. one story I like to tell about my mechanical training is when I was a little child I went down into my dad's Workshop with our toaster and took it apart. After doing that I was scared of how much trouble I was going to get into you because I couldn't figure out how to put it back together. my dad didn't get mad at me well maybe a little but he took me down into the workshop and we put the toaster back together. After that he came home one day with a World War II bomb Sight. basically it's an intricate Optics system that the bomber used to use to sight-in how to drop the bombs. We would go down into the workshop and take part of the bomb site apart and I would have to put it back together. I think my dad to this day for that experience. I think that's why some of my friends call me MacGyver.