Xenia Windows & More...
Xenia Windows & More...

Xenia Windows & More...

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Introduction: Using our 5 step process we don't leave until every window is clean and clear. 1.Access and assess the window: This includes removing curtains, blinds, grids, screens, or grates and inspecting the window; looking for scratches, cracks, broken seals, and spots that will need tough cleaning. 2.Mop the window: Using industry standard equipment and no-scratch mop heads we wipe down the entire window removing all dust, dirt, and debris. If deeper cleaning is needed we will tend to those spots in this step. 3.Squeegee: It looks easy, but takes a while to become adept at. Using industry standard equipment we squeegee all of the water from the window leaving the window streak free and clear. 4.Touch up: Using hack towels we wipe all residue and water from the edges of the windows, and from the window sills. 5.Finish the window: This is our most important step. Once we have completed the first four steps the window should be essentially clean. But we take an extra minute to inspect the window and double check our work and fix anything we might see; insuring you get the cleanest windows possible. We have the credentials: Members of the MWCoA (Master Window Cleaners of America). Fully insured and bonded. We have the experience: With over 20 years of combined experience in the field we have pretty much seen it all. We care: Some window cleaners are all about the money and don't really care about the quality of their services as long as you don't complain. At Xenia we treat each project like it was our own, and pay attention to even the finer details that make the difference. Most importantly we take the time to do the job right every time.
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Hired 3 times

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Reviews
1.5

2 reviews

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pro avatar
Morris C.
Jul 14, 2017
Never called back
Gutter Cleaning and Maintenance
pro avatar
Sara D.
Aug 25, 2016
·

Hired on Thumbtack

Hired on Thumbtack

Requested a quote to clean windows inside and out. Received a quote and emailed back to verify that the service was to include both the inside and outside of the windows. He said "yes, in/out". Bottom line is the outside of my windows were cleaned and then he left. Not what I understood to be the scope of the service.
Xenia Windows & More...'s reply
Dear Sara. I am sorry to hear you were unsatisfied with our service. I would like to clear up the matter and offer you a free inside/out window cleaning to use at your disposal. But i would also like to point out the fact that your original request was for Outside only, and you in-fact wrote me this "I just wanted to clarify that this is a quote for the outside of the windows only." to verify after i had accidentally put in/out on the quote. I understand that my response may have been left open to interpretation a bit, and i do apologize for the confusion. I had accidentally left in/out on the original quote that was for outside only, and i thought i had cleared up the matter that the service was for outside only. But that all being said, I still stick by my Clear Guarantee, and am willing to offer free services as stated above. If you have any concerns or questions please feel free to reach out to us at www.xeniawindows.com. We do appreciate your business and again apologize for the bad experience.
Window Cleaning