FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The pricing for Black Diamond cakes is based on the cake design, number of people the cake needs to feed and the date needed. Cakes that are ordered the same week as the event will be slightly higher due to the lateness of the order.
- What is your typical process for working with a new customer?
When working with a new customer, we thank them for calling Black Diamond for cakes/desserts. We conduct a brief questionnaire about the event, what's needed, dessert budget, event date and location. Once that information has been collected, we give the customer information on cost, design ideas/collaborations to make the cake a custom design for the event and the receipent of the cake.
- What education and/or training do you have that relates to your work?
I am a self taught baker with over 20 years baking experience. I also have six years design experience for custom cakes.