FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For basic service request, I charge for the first hour of service and pro-rated per hour after the first hour. Most service requests are completed within the first hour. New installations and service replacements are mostly a fixed price after an on-site in-person meeting, while some other request I will offer a rate per day because the of the scope of work is involved and I feel that this approach would be beneficial and fair to both parties.
- What is your typical process for working with a new customer?
first I like to introduce myself to a potential client so they become comfortable with me,good communication is more important then anything else because if they are not comfortable, my work is going to be more difficult till I earn their trust, by listing to what they are sharing with me sometimes we learn more and offer a different approach while I'm asking questions to find out what there needs are for the request I've been contacted for . Next I'll decide if a pre-site visit is needed or not prior to offering a rough cost estimate to complete there project or service call. Finally when I'm almost finished I like to ask the customer if there they are pleased with the outcome of my services and if there is something I could consider to improve on my services, followed by asking if they would consider revering me to their friends and neighbors leaving a positive outcome and review .
- What education and/or training do you have that relates to your work?
Over 10 yrs of vocational electrical school, 16+ credit hours continuing education every two years and education and in specialised areas of related electrical work. over 30 years of working servicing clients.