What should the customer know about your pricing (e.g., discounts, fees)?
Each case and client are unique with no way to set a standard fee scale or budget. Each case and client are independently handled to find what works best for them.
What is your typical process for working with a new customer?
Meeting by phone or in person to personally go over every detail of their particular case as well as their needs, budget and goals .
What education and/or training do you have that relates to your work?
Former Knoxville Police Department Officer, Training Officer, Instructor and Detective. DUI Training to include NHTSA SFST and SFST Instructor, Advanced Roadside Impaired Driving Enforcement (ARIDE) and Drug Recognition Expert (DRE) Overview. Technical Surveillance Counter Measure (TSCM) for conducting bug sweeps.
How did you get started doing this type of work?
Former military and law enforcement. I opened this business with the goal of providing the best service possible to all my clients.
What types of customers have you worked with?
Members of the community, law enforcement, attorneys and corporate.
Describe a recent project you are fond of. How long did it take?
17 year old murder case. Worked over a year and were able to prove an innocent man had been sent to prison. We were able to uncover and develop evidence that led to his acquittal at a new trial.
What advice would you give a customer looking to hire a provider in your area of work?
Ask for and check out references before finalizing the decision to hire anyone. Our office provides a list upon request that include local, state and federal law enforcement, city, sessions and criminal court judges, business owners and of course former clients.
What questions should customers think through before talking to professionals about their project?
What their realistic goals are and what they can truly afford to budget for such a task. I would also recommend that they know as much about the person or firm they are contacting prior to making that first call. "Trust but verify" is a good motto.