FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $50 bench fee which is waived if you decide to allow us to repair the computer. On site service is charged at $80 per hour with a one hour minimum. Drop off / pick up service is available for a flat $100. If parts are needed, they are extra.
- What education and/or training do you have that relates to your work?
Associates Degree in IT as well as over 15 years of IT related experience. We've supported users to server infrastructures, networks to security camera installation. There isn't much we can't handle in the IT field.
- What types of customers have you worked with?
We've worked with individual users in their homes and we've worked with corporations, even the President of a company. We treat everyone the same, regardless of situation.