About this pro
Grout Experts repaired, installed, grouted, sealed and caulked my bathroom. They also re-caulked my shower and tub in another bathroom. The employee was on time, respectful and very clean. We recommend them.Dec 16, 2017Kevin F.'s reply
On time, courteous, great price and a great job! Looks like new!Dec 10, 2017Kevin F.'s reply
I highly recommend Kevin and his team at the Grout Expert. The do quality work with exceptional customer service.Dec 9, 2017Kevin F.'s reply
Ann Marie H.
I had carpets cleaned and tile grout stained to a lighter color. We were extremely happy with both jobs. Workers did a very detailed job. The lighter grout made the kitchen floor look like a brand new floor. I will definitely use Grout Experts for future home projects.Dec 8, 2017Kevin F.'s reply
We put in our tile floors ourselves. After a few months, the grout was cracking, crumbling, and discolored. Kevin gave us a free estimate. We scheduled the repair tech. He showed up on time, was professional, and efficient. After a few weeks, we noticed a problem spot where the crumbling was happening again. We contacted The Grout Experts again, and they immediately scheduled a follow up visit. The tech recognized that there was an underlying issue from the way we had installed the tile. He corrected the issue. Repaired the grout again, and there was no extra charge. I can honestly say that The Grout Experts guarantee their work, and stand behind that guarantee. We couldn't be more happy with the service we received.Nov 6, 2017Kevin F.'s reply
THANK YOU VERY MUCH
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- What should the customer know about your pricing (e.g., discounts, fees)?We are never the most expensive and we are never the cheapest. We will always give the most value, and we will offer to match the competition.
- What is your typical process for working with a new customer?We start with a free estimate, leave you with a written quote, and will follow up with an email and phone call within 3 days to make sure you have everything you need.
- What education and/or training do you have that relates to your work?We started as a franchise and have been in business for 12 years. Our education is the over 15,000 homes we have done.