Current Top Pro
Hired 27 times
(Pacific Time Zone)
Mon - Sat
8:00 a.m. to 6:00 p.m.
Credit card, Cash
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Jordan L.Jan 6, 2019Verified
We paid for the installation of a water softener and a reverse osmosis water filter. The tech that came out installed the filter without issue but failed to properly install the water softener. He installed the plastic tubing to the drain improperly, leaving 2 kinks in the tubing as well as not securing it (see picture). He also failed to program the water softener. For the price we paid, I figured they could just follow the instructions in the manual. Once I turned on the water softener on to prime it, the tubing burst open and water spilled everywhere (see picture). We scheduled a return appointment so they could fix their initial mistake and were given a 2 hour window. Unfortunately, they never came to our house or updated us on the status on their arrival. We still have a nonfunctioning water softener and I'm still trying to have someone come fix it. Very poor experience with them so far. Update: Once they were aware, they did everything to fix the issue. Another person came out and immediately repaired the problem. The team was very apologetic and seemed to only want to make the situation right. Great response from them!Sep 19, 2018Verified
All Star was great! Very nice and professional guys that know their stuff. They were in and out in a flash. They also provided a detailed explanation of the problem in layman’s terms which I also appreciated. You can’t go wrong with Sasha and his crew.Jun 6, 2018Verified
They have me a fair price for the work need. Explained what was to be done. Polite and respectful. Very good work.May 24, 2018Verified
The work is fine. They left the pipe loose with a lot of flex from the wall.May 24, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We are giving good deal to our Thumbtack customers.
- What is your typical process for working with a new customer?The process is very easy! We schedule our customers then coming on time, making sure the prices are good for the customer and then doing the job! Never hidden prices
- What education and/or training do you have that relates to your work?All of our technicians have experience at least 2 years. We do background check, drug test and training all of our technicians to provide high quality work and customer service.