What should the customer know about your pricing (e.g., discounts, fees)?
We have an hourly rate of $100 and hour per technician on site when charging an hourly rate. Most of our projects are quoted at a set price based on the details of the job so customer know the investment expense up front.
What is your typical process for working with a new customer?
We like to discuss the details of the customers project via phone or email to determine the scale and details of the project. If the project is of the smaller scale and can be quoted without a consultation we try to have the quote back to the customer in less than 24hrs. If the project is of a larger scale and requires a consultation we can go to the customer or they can come to our experience center to discuss the project for free. At this point we will plan the details of the project and present a quote for the customer.
What education and/or training do you have that relates to your work?
All of our staff is trained and certified on all of the project they install and program. We all continue education every year with manufacturers and our industries training company CEDIA.
How did you get started doing this type of work?
I started as a home theater installation technician sixteen years ago. From there I have expanded my technical skills to distributed audio/video, automation, access control, computer networking, lighting control, security, surveillance, satellite and antenna installation, professional audio/video systems, solar system and much more.
What types of customers have you worked with?
We have completed work for customers with simple TV installation to customers with full smart homes and commercial customers with fully automated buildings and offices.
Describe a recent project you are fond of. How long did it take?
We recently completed a project for a customer we have worked with for over eight years. We completed a home for him in Crestwood and work had to relocate him to New Jersey so he hired us to move him there and setup his home. Now he has moved back to Prospect and had us complete and audio/video, automation, security and satellite installation on a home that he purchased here. Most of the home was finished and we had to setup all services and features without damaging the finished part of the home. We also helped finish out a basement with a Media Room that we installed lighting control in. The customer controls the different locations with either hand held touch screen controllers or iPhone/iPads. The project was recognized by a local magazine and and the project took roughly two months from design to finish. The customer loves the system and has recently reached out to us to discuss cameras that would be tied into the touch screens, iPhones/iPads and accessed when mobile. He also wants to add an outdoor area.
What advice would you give a customer looking to hire a provider in your area of work?
It is always smart to get a few quotes to find a systems integrator you are comfortable with. Price always matters on projects but more importantly you need to trust your integrator and know he has solid knowledge of the system he is offering you and can support it.
What questions should customers think through before talking to professionals about their project?
This really depends on the project at hand but always think of the features that are important to you, the amount you plan to invest in the project and what changes you may want to make in the future.