FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Household/ Office Move -We ask that an iventory list or square footage be required for a moving qoute. Vehicle/ Boat transport- Price is based on weight, registration, condition & insurance on what is being transported.* If you provide a trailer price will be lower*. Pets/Animals- Price based on the size & needs of the Pet. Also the distance from point A- point B. We ask that the pet is old enough to travel & is up to date on their Vaccinations. Customer must also provide food so the pets diet is not disturbed.
- What is your typical process for working with a new customer?
First we send them a "Thank You" email for choosing our services, we'll attach our contact info & request an inventory list(if applicable) & contact info from them (addresses, phone numbers, emails, names). Than we call to introduce ourselves. Well schedule a pick up date & time and a drop off date. We'll arrive to pick up the shipment, check the inventory, blanket wrap, Label and load. We'll provide a Bill of Lading that the pick up contact will sign. While on the road we will keep them updated on our estimated date(if long distance) and time of arrival. We will be availabe 24hrs a day everyday. At drop off we will unload the shipment, Double check the inventory, have the costumer sign the Bill of Lading(copys provided apon request). Hand over a business card & hit the road. White glove service includes but is not limited to saran, bubble or blanket wraaping. loading, transporting, unloading and setting funature. Assemly or Dissasembly in included in white glove services.
- What education and/or training do you have that relates to your work?
I myself have two years experience in cross country moving, over four years exprience in office tech, and cashiering. Over six years working in customer service management. and A Class C License. My Business partner & Husband has over ten years moving, shipping and warehouse experience. He has customer service experience and hes quite the handyman. Also when it comes to packing & loading hes the man to call. You wouldn't believe how well he makes the most out of a small space.