FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All of our pricing and availabillity can be found on our website. Rental Items: Applicable sales tax will be added onto ALL rental items, but delivery is included. Inflatables are rented using an up to 4 hour or up to 8 hour rental period. Photo booth rentals are based hourly. Set-up and tear-down do not interfere with your rental period. Performance Art: Activities such as face painting and balloon twisting are priced based off of the time needed to complete the estimated number of guests. Any event under 2 hours will be charged a $20 travel fee.
- What is your typical process for working with a new customer?
The process can vary depending on the customer's needs. Some are able to book solely through texts or email, while others prefer a phone call. While messaging is convenient and perfectly acceptable, a phone call is a great way to really learn more about a new customer and really figure out the best plan for their event. We even offer online booking for those who are ready to reserve their rentals and services now! The entire booking process includes: 1.) Providing the necessary information for your event 2.) We complete a contract and send it to you via email 3.) You may review and then digitally sign the contract 4.) About a 20% deposit is due and may be paid online through the contract link, leaving the remaining balance due at upon delivery. (We can always process a deposit payment over the phone as well). 5.) We reach out to you on the Thursday before your event with our estimated delivery time or your artist's name. 6.) Final payments may be made at any time using the contract link. We can accept cash, card, or company check onsite. Final credit card payments are encouraged on the day before your event for a smoother event.
- What education and/or training do you have that relates to your work?
Inflatables: Our staff includes a certified inspector that must go through individual state training. This certification mandates them to perform inspections regularly as needed and report inspections to the state, allowing us to keep our equipment in good working condition. Delivery person(s) also work closely with the inspector to ensure proper set-ups. Performance Art: Art is something performed out of a passion and love for it. This is something that we value in all of our artists. Approval is needed for any artist to begin working with us. You may even see a second training artist at your event to ensure they have had adequate experience before they begin. Personal one on one training is available at any time to our artist as well as access to training materials.