About this pro
3 years in business
10 hires on Thumbtack
I contacted LevelUp hoping to get some assistance on Nest products, as I'm not very tech savvy. They were extremely helpful and answered all my questions. Great customer service! They provided me with the best products for what I needed as well as installation at a reasonable cost. I highly recommend to anyone looking to add more smart products to their home!Oct 11, 2017
Justin was knowledgeable, courteous, and patient with me. He explained the options that were available, and offered some advice. His quotation was reasonable considering what we wanted, and his technicians were fabulous. Terrific in every way.Sep 29, 2016VerifiedLevel Up Your Home - New England's reply
Thank you for the fantastic review Rory! We very much appreciate your business.
Mounted a tv to a difficult area with no studs, pulled some existing wires for surround soundJul 1, 2016VerifiedLevel Up Your Home - New England's reply
Thank you for your business Scott! We are so happy you appreciated our service.
John D.Oct 7, 2017VerifiedLevel Up Your Home - New England's reply
Thank you very much John, we are thrilled you were pleased with our service!
The professionals at level up were friendly, attentive and knowledgeable. I would highly recommend them for any and all of you home technology needs! They are the best of the best in their field!!!Sep 29, 2017Level Up Your Home - New England's reply
Thank you Jen! We enjoyed coming out to your home and providing service.
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- What should the customer know about your pricing (e.g., discounts, fees)?We do have standard pricing for products and labor. We provide the lowest price possible for the products and if found lower somehow (though this doesn't happen often) by an accredited dealer of that product we will match it. Our labor is quoted based on the amount of time the project takes. We are careful when we quote this in the home so that it is accurate and our clients are not paying over what is provided.
- What is your typical process for working with a new customer?We really like to meet with the customer first in their home to help understand more about what the are looking for an also review their home space to see what is possible. While this takes a little bit of extra time, it helps the customer and us avoid any additional unforseen expenses that sometimes happen when quoting a project with the site unseen. We don't think this is a good customer experience and that is why we take the extra time to visit personally with our clients.
- What education and/or training do you have that relates to your work?We are fully certified in Bose, Sonos, Lutron, Honewell, Nest and are members of the Better Business Bureau, Electronic Security Council, and Custom Integrators Association. Basically if there is an accreditation needed that is important to our work, we have it.
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|