FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our inspection fees for Mold generally run about $150.00 and come with a comprehensive overview of the entire home outlining all problem and potential problem areas with recommendations for preventative maintenance included. If the issues we are addressing, be it water, fire, mold, death or otherwise are covered by your home owners insurance we will not bill you for anything at the start of service and can provide direct billing to your insurance company.
- What is your typical process for working with a new customer?
When dealing with a new customer the first step is a phone consultation to determine the exact nature of the clients specific needs. Next we perform a thorough inspection of the area in need of attention and if needed help the home owner contact their insurance company to ensure the fastest processing of a claim and restoration of the home to pre loss condition. We also provide certificates of successful remediation on mold projects to ensure there are no complications with processing the sale of a home that has been affected by mold. We use certified inspectors that can confirm or deny the presence of mold in the home. We offer a full range home restoration services including; water damage restoration, mold testing, inspecting and remediation, fire & smoke damage restoration, after death cleanup (bio-recovery), property clearance (hoarder clean out) as well as home repair and remodeling. Residential or commercial we are equipped to handle any project of any size here in the Rogue Valley where or locally owned and operated company is based.
- What education and/or training do you have that relates to your work?
Joe Sells, owner of ACE, has over 20 years experience in the field of home disaster restoration. Joe is an Institute of Inspection Cleaning & Restoration certified Water Restoration Tech and Cleaner, a Professional Mold Inspectors Institute certified Mold Inspector and Remediator.