American Pride Handyman Services
About this pro
52 hires on Thumbtack
Lawrence O.Mar 5, 2018Verified
We hired American Pride to powerwash our deck. I was pleased that his responsiveness met my expectations and he was able to come out within a day or two. On the job site, he was very courteous and personable - I really liked him on a personal level. The following day, however, after the deck had dried, there were definitely shortcomings visible in the work. I really wanted to fall in love with the work he had done because I liked him, but the photos I included are pretty representative of the rest of the deck ...Jun 19, 2017VerifiedMatthew P.'s reply
Good Morning Alex, Thank you for the review. I wish you would have called me the next day to let me know you were not satisfied with the power washing. I take pride in the work I do and I always stand behind my work to make sure my customers are always happy. I fit you in my already booked schedule because you needed it done ASAP so I was at your house from 5:30 - 8:30 PM. Like you said in your review, once it dried you noticed these areas. I was not there once it dried to see these. I also did extra areas for you that were not included in the cost and you did not ask me to do. Thank you for your business and I hope you think of me for any other repairs you may need done. Matt
- What is your typical process for working with a new customer?Understanding their needs and working with them to get those needs met.
- How did you get started doing this type of work?I have been in the construction industry for over 20 years. I have a vast knowledge of many different areas. I wanted to put that knowledge at work for myself and my family.
- What types of customers have you worked with?All different types of customers.