FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every project and damage are unique, thus before we tell you the price for your project we need to have a free conversation via the phone. Sometimes, when your project is complicated we need to set up a free inspection to identify which equipment and scope of work should be involved in your project.
- What is your typical process for working with a new customer?
We are open 24/7 every day, even holidays! When you contact us through our website or call us directly we have staff ready and on call to quickly listen to your needs. We ask several critical questions to help us assist you. Our professional staff will guide you through these questions smoothly and with friendly compassion. Our Technicians will be dispatched immediately to get onsite and assess the damage quickly. Our highly trained Technicians will begin their inspection and assessment immediately with your permission. They start by using specialized meters, thermal camera etc. on the water damaged areas to determine the extent of the damage and how they can prevent further damage. Once finished the Technician will have a thorough plan mitigate the damage. You are under no obligation to use our services after the investigation is complete. Once you approve our recommendations we start the project and contaminated area is contained and we'll ensure that the area is safe. All damaged debris and salvageable property are removed. If water damage to your Stamford property has occurred, the area will be quickly and thoroughly dried to prevent microbial growth. All affected areas are cleaned, deodorized and sanitized. Last, restoration and reconstruction are completed using only the highest quality craftsmen and materials available. We know that dealing with insurance companies can be a nightmare! We'll help relieve this burden by dealing directly with your insurance company. Once you choose Water Damage Experts, LLC to restore your water damaged property, you can trust us to complete all the necessary steps to get a settlement from your insurance company. We've built a solid reputation as a trusted water damage contractor in CT by working tirelessly with insurance agents to ensure that the job gets completed seamlessly.
- What education and/or training do you have that relates to your work?
All our technicians are certified professionals with experience and knowledge that allow us to restore home or business without any stress for you. We have over 20 years of experience handling commercial and residential mold and water damage problems from start to finish.