Introduction: Everyone needs a purpose, and businesses are the same way.
What’s our purpose in life? To take away your technology headaches, and replace them with seamless, affordable, reliable and flexible solutions that scale with your business needs. We want to take technology sourcing beyond break-fix and into the realm of “trusted and intuitive business partner”.
Staying Ahead of Trends
First and foremost, our clients are the most important part of CSSW Computers. We strive to be the most proactive partner possible, offering forward-looking guidance that will support your business needs both now and in the future. We know that you need more than simply a company to outsource your technology support; you need a true partner in every sense of the term, and it is our goal to become that partner for you.
Key Business Tenets
Customers Come First. This one is a non-negotiable for us. We want to provide the most friendly, knowledgeable service available in the Twin Cities Metro Area, with always-on availability. And we want our teams to communicate in a way that you understand, without a bunch of confusing and fancy sounding jargon.
Always Accountable. Accountability is a big deal, and just as you hold your internal employees accountable – we hold ourselves accountable for supporting you as you achieve your business goals and objectives.
Listen First, Then Recommend. We don’t go into every project knowing the ideal answer. That means we need to spend the time listening to your team in order to help define the next steps. We are committed to taking the time required to ensure that your business gets the best solution – every time.
Guaranteed Results. If for any reason you are not happy with the services or solution, then we will make it right. No questions asked.
Reliable Solutions That Work for You. The best platform in the world is useless unless it is available for use and fulfills your business needs. Keeping the technology humming along is something we excel at, giving you the space to dream big dreams about your business and then make them happen.
No Hidden or Extra Charges. When we come to an agreement on a specific project, you will know exactly what you will be paying for our services. We don’t believe in hidden fees, “extra” charges or add-ons that can add significantly to the upfront cost you were expecting.
Our partners trust us and know that we work with their best interests at heart, from a place of mutual support. We are confident in our expertise and the experience of our teams and are ready to help you accelerate your next business initiatives.
Your organization faces unique technology challenges on a daily basis.
While some of these challenges are integral to who you are as a business, others are more like background noise that take time away from moving your organization to the next level. When you face getting lost in the details of maintaining a flexible and reliable network infrastructure, it’s time to consider managed IT services from CSSW Computers.
The Perfect Blend
Managing your IT infrastructure requires the perfect blend of people, processes and technology, and CSSW is uniquely positioned to provide all three legs to your business in a way that removes the headaches that can be associated with downtime, lack of access to critical business technology and security challenges. Our MSP team works directly with you to fully document your requirements to ensure that we can meet your needs now and be flexible enough to grow with you and meet your needs in the future. With Tech Service Plus+, you are able to leave the daily management of your infrastructure in steady hands while focusing on the future.
Get in touch with CSSW Computers for customized managed IT services, designed specifically to meet your unique technology needs.
Microsoft Certified Professionals
Our team of experts are Microsoft Certified to provide you with the peace of mind that knowing a team of professionals is available to your business 24 hours a day, 7 days a week. Dropping everything in the middle of a hot project to deal with a network hiccup becomes a thing of the past, as CSSW will handle all of those routine (and not-so-routine!) problems for you pronto.
Beyond Break-Fix
If you’re currently in a cycle of break-fix, where you only have time to turn your attention to the network when something breaks and you need to fix it – then managed IT services may be just what you need. The world of cyber security is complex and growing on a daily basis, and that means you need to be ready to handle any threat that comes at your business. The specific technology that you need to operate efficiently and compete effectively is the same technology that you don’t have time to spend working with on a daily basis. When your patches, backups and security updates get behind, chances are you are more vulnerable to an outage of some nature.
Reduced Costs
In many instances, a fully managed plan offers you something you may not expect: reduced costs. Since we are able to actively manage your systems, we can help find problems before they become a problem and resolve them before your users even realize that something has occurred. Proactive system monitoring, desktop optimization and patch management on a regular basis will provide you with untold benefits.
Renewed Focus
With your time not being spent on fixing breaks, which new initiatives will you choose to focus on? Business demands on technology today are never-ending, and technology can be the true differentiator between a so-so model and one that surprises and delights your customer. Which will you choose?
Give CSSW Computers a call today to get back all of the time that you’re currently spending on infrastructure frustrations.
