Katie D.

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Introduction: When you hire us, you can be confident you're getting superior professional service. We deliver exceptional quality, efficiency, reliability, and a fast turn-around time. We have decades of IT experience and work for major companies and prestigious well-known Universities. We have Level 4 helpdesk support and system adminstrator experience. We have vast and thorough knowledge of Windows operating systems and applications, computer hardware and peripherals (including printers). We know your computer is personal to you and we respect that. We treat it as if it were our own. We also respect your privacy and all data, not just confidentail or sensitive data. Our extensive experience means we’ve likely solved your issue before. Take heart in knowing that your issue will be addressed right the first time–no guessing, no hoping. When you hire a us you can be confident you’re getting superior service. But you can also be sure you’re getting a competitive price. Rush service available. We enjoy helping people, explaining technical terms in layman's terms, and helping our clients embrace their technology. We have been commended as being helpful, caring, and empathic to ensure that our client feels at-ease and not inferior or at fault.

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Reviews

5.0

2 reviews

100%

Kevin Q.

Nov 4, 2016

Very professional, reliable, communicates throughout the process, fast service, affordable prices, quality work. Really knows her stuff. Has a lot of knowledge and knew exactly what the problem was. Repaired it in no time at all. Willing to work with you. She's the only person I will go to when I need help.

Katie D.'s reply

Thank you Kevin! I appreciate your gracious review. I'm glad to have exceeded your expectations and happy to know that you enjoyed the service. I always look forward to working with you and continuing a successful business relationship. Thank you for the opportunity.

Rita B.

Nov 7, 2016

Perfect. In every way. I will not go to anyone else for my IT needs and issues. Fixes it right the first time, and fast. Excellent customer service and client communication. Reliable and trustworthy. Professional and experienced. I have been using them for years.

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Katie Finn

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Depends on the work needed done, whether it's replacing hardware, installing software, viruses, slowness errors, etc. We provide free diags if you decide to continue with our repair services. I believe quoting based on the work performed benefits the client so they know exactly what they are paying for, what service they are receiving, and it helps knowing that you pay for only the work you requested. In addition you can rest assure that you are not being taken advantage of with the job being dragged out since we do not charge by the hour. No matter how long it takes, its the same cost. You can also be sure we strive to have an efficient turn-around time. Parts, hardware and software, if needed are not included in labor costs but we do provide them for you. Sometimes half of fees are requested up-front depending on the project. I am willing to negotiation price and to match any competitor's price. By the service, not hour. So you don't have to pay more or worry if a job takes us long. Assure we get the job done right, no rushing, and no false hours. We are actually less expensive when you realize that we are flat-rated and since we perform better work, there will be less need for you to visit us.You're not paying for our time, you're paying us to get it working right-the first time. Clear, transparent, upfront pricing.
What is your typical process for working with a new customer?
Receive quote. Ask client for more info if needed in order to fully understand and address the client's needs and provide a better quote. Give client info. Discuss procedures and requirements. Discuss client's expectations and ETA start and end date requested. Inform client of our ability to meet aforementioned. Set up schedule. Exchange contract info. Make sure to provide ongoing communication with client throughout repair process and inform client of any changes or delays.
What education and/or training do you have that relates to your work?
10 years of technical support and computer repair experience. Both hardware and software.