About this pro
27 years in business
56 hires on Thumbtack
Cynthia M.Oct 21, 2018Verified
Personable, knowledgeable and completed the work satisfactorilyJul 8, 2018Verified
We are happy that our plumbing problems are done for now.Apr 21, 2018Verified
Was told, they’d be there between 11a-1p.. they’re very polite & friendly & things do come up & I do understand, but it’s 3p & no1 came so I called & cancelledApr 2, 2018Verified
They came out give me a free estimate however their price is way too high so I didn't hire them but they were professionalMar 24, 2018Verified
Top Pro status
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- What should the customer know about your pricing (e.g., discounts, fees)?We believe our customers deserve the very best, that means that we provide our customers with options to provide quality solutions and get their problem solved right the first time. Our estimates are free.
- What is your typical process for working with a new customer?At All Pro we strongly believe in our core focus and core values. Our core focus is to provide quality service, options and solutions to our customers. When a customer calls us we are available 24/7 to speak to a live person to provide you with excellent customer service. Upon our technicians arrival our mission is provide you with quality options to get your problem solved. We understand that a Plumbing, Heating or Air conditioning problem is unexpected. Before we leave your home we will educate you on your system to help you understand how to prevent further problems and minimize downtime.
- What education and/or training do you have that relates to your work?Our employees go through weekly training to stay on top of our industry. Our Call Center staff is put through Call Center School in order to provide our customers with a memorable experience and excellent customer service. We are available 24/7 to speak with a real live person, not a recording. Our technicians go through training courses from customer service, to technical training. We strongly believe that when we send a technician to your home, we are there to get your Problem Solved. To ensure this, our technicians go through weekly training that allows them to stay on top of manufacturers troubleshooting guidelines.