FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use the flat rate time and parts
- What is your typical process for working with a new customer?
If it's a new unit that the customer is in need of for we give them multiple options and different price ranges with different features that the units offer. On a repair we do a full diagnostic and then give them a price on repairing the unit.
- What education and/or training do you have that relates to your work?
I'll Tech are certified through Lennox and have their certification and HVAC and gases