FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our primary goal is to provide cost effective Security Solutions without compromising System Value or Performance. We offer the following Services and Promotions: - Free Equipment, Installation, and Activation with each of our home Security System Packages to include Full Color Touchscreen Panels manufactured by GE, Honeywell, 2GIG, and more - Low Monthly Monitoring Rates (with Guaranteed Fixed Terms) - Free Remote Access from Cell Phones and/or Other Web Enabled Devices - Free Wireless Surveillance Camera and/or Doorbell Camera (including Remote Answer 2-Way Intercom System) with the majority of our Security System Packages - Remote Access Door Locks (Keyless Entry) - ZWave Lighting/Overhead Garage Door Controls (Remote Access) - Live Event Notification (Power Outages, Kids Arrival, etc.) - Award Winning **5 Diamond Rated** Monitoring Station with more than 1 Million Customers Nationwide - Lifetime Parts and Labor Warranty (included with Monitored Security Systems) - Industry Leading 2 Year Manufacturer Warranty on Standalone Camera Systems
- What is your typical process for working with a new customer?
Starting with the initial contact, you will notice the difference decades of experience provides. Each of our sales representatives have 10+ years of not just selling, but also technical experience installing as well. We encourage you to ask the pertinent questions to our origination team, their knowledge may just surprise you. After the initial consultation, our office staff will email you a custom estimate for your to review. Once you have agreed to the terms, we will then email your Monitoring Agreement (if applicable), then schedule your installation. *Camera system purchases require a non-refundable down payment not to exceed 75% of the systems cost. The duration to be collected at completion of install*
- What education and/or training do you have that relates to your work?
We carry both Low Voltage, and General Contractors Licenses. In addition, each of our Technicians must pass a rigorous Low Voltage Training Course. Well above the Industry Standard, our Technicians are required to have 5+ years field experience prior to being deployed on assignment. The Security Specialist Installation Team is comprised of courteous, prideful, and caring individuals.