FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our standard pricing is $175 for grills up to 36-inches wide, and $199 for grills over 36-inches wide.
- What is your typical process for working with a new customer?
We arrive at the customer's home, introduce ourselves and do a thorough inspection of the customer's bbq grill. We inform the customer of anything in need of repair or replacement, and we take "before" pictures of the grill. Our technician then takes all the removeable parts from the grill and places them in a dunk tank that is in our trailer parked out front. While those parts are being cleaned by our proprietary system, the tech goes back to the grill and cleans the basin, inside of the lid, and other non-removeable components. Once the inside of the grill is sparkling, the tech goes to the trailer, removes the parts and gives them a good scrub, then replaces them on the grill. The tech then cleans and polishes the outside of the grill to make it shine like new. The whole process takes between 1 and 2 1/2 hours, depending on the condition of the grill when we arrive. We use a tarp to keep everything clean, and we clean up any mess around the grill, so the only evidence of our being there is a super clean grill! We provide the customer with a checklist of what we did, and we're on our way.