What should the customer know about your pricing (e.g., discounts, fees)?
The pricing for concrete flatwork is not standard at all. There is many factors that contribute on how much a project will cost. Smaller projects are more expensive per square foot than larger projects. Some projects need concrete pump, others need more excavation, prices vary. There is noting like looking at the project onsite and hearing from customers what they want to create an accurate estimate.
What is your typical process for working with a new customer?
The best way to is to have an appointment with the customers to discuss their project in detail. Then I prepare for them a detailed proposal with the final amount broken down in to line items; I want my customers to understand where the numbers are coming from. Once they agree to my proposal, we proceed with required permits. The project is scheduled once all the permits are obtained.
What education and/or training do you have that relates to your work?
I have a bachelors degree in Computer Information Systems from the Oregon Institute of Technology. I learned concrete finishing by working full time in the industry to pay for my college education. I graduated and decided to continue in the construction industry. I truly enjoy working outside. I have been working in concrete flatwork since 1996. Most of my concrete training was in Oregon.
What types of customers have you worked with?
I mostly like dealing with all kinds of residential customers. I like to do detailed work that people truly appreciate. I have work for people who want unique projects and don't mind paying extra to get it done. But I have also worked for people who have a limited budget and still create something that they love and enjoy. I am flexible on getting ideas from customers and creating what they want without cutting corners.
Describe a recent project you are fond of. How long did it take?
We are currently offering:
Concrete driveway replacement.
Concrete and paver sealing.
Root damaged driveway replacement.
Small concrete cutting,demolition, and hauling.
Concrete benches.
What advice would you give a customer looking to hire a provider in your area of work?
Not always the cheapest quote is the best quote but also, not always the most expensive will create the best. Know your contractor, check if they are licensed and insured. But most importantly, ask to see their work. Sometimes experience doesn't tell the best about someone; there is new finishers that love what they do and have less experience than others and will give you better results.
What questions should customers think through before talking to professionals about their project?
How long will it take?
What is it going to look like?
Will it crack? if yes, where?
Are you going to give me a detail estimate with broken down numbers?
