FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide a discount for a combined website design and branding project. In general, we look at your project scope, timeline, and the number of rounds of revision to calculate your fixed quote. We understand you have a budget and will tailor your project proposal to work with your budget.
- What is your typical process for working with a new customer?
Usually we would have a phone call with the client first to figure out what the goals for the project are and what the intended messaging is. Then we have an in person meeting to further discuss project details and use that to craft a proposal that outlines the specifics for the project, the timeline, and investment. Then once the client approves that, we provide a detailed project timeline and design agreement to lock in the terms. After this is approved and signed, we begin work on the project. In general, we will email you a deliverable and ask for your feedback for revisions. Once we receive your feedback, we will revise the deliverable and send it back to you for approval before we move on to the next deliverable. To learn more about our process, please visit our design process page at oneplumdesign.com/project-process/
- What education and/or training do you have that relates to your work?
Our team has multiple skillsets, talents, and training that contribute to our projects.