FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Thumbtack Discount Code: TT0357 When you use our Thumbtack Discount Code, you will be receiving 25% off our services. Also, most stains can be removed using our standard cleaning procedure, however, occasionally some stains will require a little extra effort (and cost for the customer). If we determine the stain requires that extra effort we will use our spotting kit which costs an additional $20. We always strive to remain competitively priced for our customers to receive the best in the industry cleanings we provide. There will always be somebody cheaper but you can be confident that when you use Oxi Fresh Carpet Cleaning you will receive the best cleaning service and trained technicians you could ask for.
- What is your typical process for working with a new customer?
With all new customers we complete a very thorough walk through to address all the concerns the customer has. We also use this time for the certified carpet cleaning technician to point out additional spots they notice. We use a "green" pre-spray solution that is enzyme based and breaks down the stains, dirt, and oils found in the carpet. We then pull all the dirt and grime out of your carpet. This process leaves the carpet clean, bright, and rejuvenated.
- What education and/or training do you have that relates to your work?
Our firm and all technicians are certified by the IICRC as official Carpet Cleaning Technicians.