FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes. We have standard pricing (hourly rates) for local, long distance, Out-of-State (OS), airport, leisure and business services. Local/Long Distance/OS rates are: $18/$36/$42 per hour, each of which includes the 20% gratuity. Please contact us for more details.
- What is your typical process for working with a new customer?
Responding promptly to customer's requests. Greeting, welcoming and thanking them for making an informed decision to select iDRIVE among so many choices. Gather information on their driving needs, destinations and scheduling. Are we driving their car? Is their vehicle properly registered and insured? Disclose rates and offer better than comparable prices along with our excellent service..
- What education and/or training do you have that relates to your work?
As owner, I've completed yearly Safety Training and DOT (Department of Transportation) courses averaging 2 - 5 or more hours up to 2013. These were applied for both school buses, coaches and straight trucking. Again, I'm also a former DMV Driver Instructor. I personally train my new drivers with these core values.