What should the customer know about your pricing (e.g., discounts, fees)?
My rates are charged by the foot or by the hour. Smaller areas to clean are charged by the hour and bigger areas are charged by the square foot. Other factors that determine what I charge is the frequency of cleaning needed, the size of the home, what type of cleaning is needed (light/heavy), and how many people or pets are in the home.
What is your typical process for working with a new customer?
I first acknowledge that new clients deserve the right to be represented by a company that can do the job with accuratcy, fairness, and honesty. The client need to be heard and satisfied with immediate results of what you do for them.
What education and/or training do you have that relates to your work?
I have worked for many hotels, residential home owners, my own home, and cleaning convenient stores. I'm in college to obtain a business degree, I get mentored by SCORE, and the Small Business Administration for minorities/women. I also presently take classes offered by SBA for my business success.
How did you get started doing this type of work?
I have been cleaning homes/hotels as a young child, along side my mother. Then I became a licensed CNA in my early 20's,which also included light to heavy home cleaning. Also many of my neighbors would observe me doing yard work or cleaning the outside of my house and they would ask for my help.
What types of customers have you worked with?
I have worked with a diverse range of people from young to older, healthy to disabled, and of different cultures. I have worked with many people that rely on me solely for care, many people who only needed partial cleaning or care, and many that worked for a living and needed to return to a clean home. I will always remain open, and attentive to the needs of a potential client.
Describe a recent project you are fond of. How long did it take?
The project I'm working on now is an outside yard maintenance job. This job consists of leaf removal, lawn and hedge cutting. I'm fond of yard maintenance because there is nothing like the smell of fresh cut grass, or having fun doing yard work. The benefit of doing this job was when I finished I realized that the neighborhood was improved with the look and smell of a well kept yard. This was a one-time cleaning and it took me about 3 hours. It was worth it and the home owner was highly satisfied.
What advice would you give a customer looking to hire a provider in your area of work?
I would advise the customer to exam the work ethics and passion of the company to serve, is this company a great match for the needs of the client, and what type of advertisement has this company shown for the client to learn about them.
What questions should customers think through before talking to professionals about their project?
Does this company have adequate insurance to protect the customer against
damage or theft, workerman's compensation, or what is provided by the company or client, how much will this cost, are you fair, and are the products you use are safe are questions that should come in up in the customers mind before hiring anyone.